Trilyon, Inc. · 9 hours ago
Information Technology Support Coordinator
Ocoee, FL
Contract
Onsite
Senior Level
5+ years expTrilyon, Inc. is seeking a Technology Support Coordinator responsible for the daily operations of their team, focusing on triaging and addressing incoming issues while providing excellent customer service. The role includes training and supporting the team, resolving issues, and participating in continuous improvement processes.
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Hiring Manager
ANJALI SHARMA
Responsibilities
Manage the day-to-day activities of their team, including prioritizing support, delegating work, monitoring, and reporting trends, including security incident awareness, and ensuring efficient service delivery by leveraging the IT support specialists
Serve as a high-level resource for their team and the main escalation point for customer service-related issues
Assists with the monitoring and tracking of inventory for the Information Technology cost center
Work closely with the IT leadership to identify areas for improvement in the processes, and workflows to implement strategies, to enhance overall efficiency, user satisfaction, and service quality
Qualification
Required
Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience
A minimum of 5 years of IT work experience in computer operations with exposure to multi-platform environments
Experience in leading teams and projects
High school diploma or equivalent; additional certifications or relevant education is a plus
Minimum two years' experience in customer service and quality assurance
Minimum one year of supervisory experience managing staff and projects
Previous experience using a ticketing system that manages support requests and monitoring trends
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time-management skills
Strong technical troubleshooting skills with hardware and software issues
Understanding of help desk processes and service management principles
Supervisory skills, including the ability to motivate, develop and empower team members
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Ability to lift up to 50lbs
Preferred
IT Enterprise experience is preferred
Company
Trilyon, Inc.
Trilyon, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Carolyn Joshua
President & CEO
Company data provided by crunchbase