Unidine · 1 day ago
Regional Director of Operations
Albany, New York Metropolitan Area
Full-time
Onsite
Lead/Staff, Director/Executive
$120K/yr - $130K/yr
2+ years expUnidine is part of the CCL Hospitality Group, committed to exceptional hospitality and service culture. The Regional Director of Operations will oversee the operations, growth, and profitability of the region, focusing on delivering top-notch dining and hospitality experiences while managing and supporting diverse teams.
Food and BeverageEducationGovernment
Hiring Manager
Nicholas Henderson
Responsibilities
Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs
Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback
Actively participate in food service-related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned facility, to demonstrate the company’s team approach and commitment to the community
Strong problem-solving and decision-making skills, with the ability to handle multiple priorities in a fast-paced multi-site environment
Flexibility to travel between communities within your region. Develop priority-focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend
Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary
Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward
Understand and leverage company support teams and systems to meet region Key Performance Indicators
Collaborate with department heads, executive chefs, restaurant managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations
Ensure responsible financial management of assigned communities. In partnership with leadership team, develop annual budgets to accurately forecast financial performance, monitor financial reports to ensure budgetary compliance, and implement policies to deliver financial results in accordance with those budgets
Timely completion of all daily, weekly or monthly reports as outlined in the corporate policy and procedures
Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts
Collaborate with marketing team to develop and implement promotional initiatives, special events, and marketing campaigns to drive revenue and enhance resident experiences
Coach and support operations team to effectively manage wages and controllable expenses
Provide the vision, strategy, and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction
Exceptional leadership abilities, with a demonstrated ability to motivate, develop, and manage a diverse team
Provide both positive and negative feedback to department, team or individual staff members, identifying areas for improvement and implementing training programs, as needed, through onsite meetings, virtual meetings, telephone calls, one on one coaching
Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals, fostering a culture of excellence and teamwork
Utilize an “open door policy” to solicit employee feedback and address team member problems or concerns
Qualification
Required
Strong background in food and beverage management
Exceptional financial management skills
Building and leading diverse teams
Passion for delivering outstanding resident experiences
Strong problem-solving and decision-making skills
Flexibility to travel between communities within your region
Drive guest satisfaction by maintaining product and service quality standards
Review resident surveys for service concerns
Understand and leverage company support teams and systems to meet region Key Performance Indicators
Collaborate with department heads, executive chefs, restaurant managers, and other team members
Ensure responsible financial management of assigned communities
Timely completion of all daily, weekly or monthly reports
Participate in the sales process by assisting with contract negotiations
Collaborate with marketing team to develop and implement promotional initiatives
Coach and support operations team to effectively manage wages and controllable expenses
Provide the vision, strategy, and tools to all team members
Exceptional leadership abilities
Provide both positive and negative feedback to department, team or individual staff members
Recruit, train, mentor, and motivate a high-performing team of food and beverage professionals
Utilize an 'open door policy' to solicit employee feedback
Preferred
Bachelor's degree in business, health care or related field, or equivalent comparable experience
Confirmed ability to manage a team of six or more manager-level team members
Minimum of two years' experience in multi-unit management with a focus on Food Services
Strong track record of driving customer satisfaction
Proven ability to work effectively in an unstructured; fast paced and P&L environment
Shown ability to mentor and develop team members
Excellent written and verbal communication skills
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Unidine
Unidine provides food and dining service for hospitals, education, government, and corporate environments.
10001+ employees
H1B Sponsorship
Unidine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Jack Silk
President & COO
Recent News
GlobeNewswire
2023-12-24
Digital First Magazine
2023-12-24
Company data provided by crunchbase