The Midtown Group · 13 hours ago
Senior Service Desk Technician - HYBRID SCHEDULE - Contract
Washington, DC
Contract
Hybrid
Senior Level
$38/hr - $40/hr
5+ years expThe Midtown Group is a small, woman-owned staffing firm providing services nationwide. They are seeking a Senior Service Desk Technician to support a local government client by managing service requests and providing tier 1 and tier 2 support in a Windows-based environment.
Human ResourcesLogisticsDelivery
No H1B
U.S. Citizen Only
Responsibilities
Respond to service requests and service incidents reported by employer staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory
Qualification
Required
An active CompTIA A+ and ITIL v4 Foundation Certification
5+ years' experience performing network support in Windows, and iOS mobile devices
Company
The Midtown Group
The Midtown Group is a staffing and recruiting company specializing in temporary, contract, and direct hire placement services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Helen Moreau
Chief Executive Officer, President, and Founder
Bryan Gross
President Contact Center Services
Recent News
2025-09-06
Company data provided by crunchbase