Cardone Ventures · 1 day ago
Senior IT Support Specialist
Scottsdale, AZ
Full-time
Onsite
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expCardone Ventures is dedicated to helping business owners achieve their goals through various strategic initiatives. They are seeking a Senior IT Support Specialist to serve as an escalation point for complex endpoint and system issues, primarily in a macOS environment, while also supporting endpoint management and mentoring Tier 1 staff.
FinanceConsultingFinancial Services
Hiring Manager
Tyler Tharp
Responsibilities
Own escalations for complex endpoint issues in a macOS-first environment with some Windows PCs
Troubleshoot advanced macOS issues: OS upgrades, profiles/configuration, performance, application conflicts, certificates/keychain, security prompts, printing/scanning, and peripherals/docks/monitors
Support endpoint management (MDM): enrollment issues, configuration profiles, compliance/security baselines, app deployments, and OS update troubleshooting
Provide advanced Okta troubleshooting: user sign-in anomalies, MFA factors, SSO issues, and user-impact triage of app access problems
Support Google Workspace and Microsoft 365 user-impact issues (mail client behavior, Drive/OneDrive sync, Teams/Meet issues as applicable)
Perform light network troubleshooting onsite: Wi-Fi validation, basic LAN checks, patching/cabling, printer/network device connectivity, and coordinated escalation to network resources/vendors
Lead inventory and asset lifecycle: standards for tagging, assignment, audit cadence, refresh planning, warranty/RMA coordination, and secure disposal
Execute and improve new hire desk setups and office deployments: standards, checklists, hardware staging, and conference room readiness
Drive problem management: identify trends, produce root cause analyses (RCA), implement permanent fixes, and improve SOPs/KB; mentor Tier 1 staff
Travel to Scottsdale and other locations for deployments, escalations, office setups, and inventory work as needed
Qualification
Required
3–5 years of IT support experience, including advanced endpoint troubleshooting in a macOS environment
Proficiency with macOS administration and basic Windows troubleshooting
Hands-on experience with MDM solutions (e.g., Jamf, Kandji, Intune, or similar)
Familiarity with Okta or other SSO/MFA identity platforms
Experience supporting Google Workspace and Microsoft 365 applications
Strong documentation and ticket management skills using an ITSM platform
Ability to lift/handle IT equipment (laptops, monitors, docks) and travel as needed
Customer-focused and service-oriented, with strong interpersonal and communication skills
Advanced troubleshooting and diagnostic skills for macOS systems and related integrations
Ownership mindset with strong organization and prioritization in a fast-paced, scaling environment
High attention to detail and consistency in documentation, configurations, and asset management
Collaborative approach with the ability to mentor and elevate the skills of Tier 1 staff
Continuous improvement mindset with the ability to standardize, document, and automate processes
Company
Cardone Ventures
Cardone Ventures is a consulting company that provides financial goals to promote market growth for businesses.
51-200 employees
H1B Sponsorship
Cardone Ventures has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
Brandon M Dawson
Co-Founder Chairman & CEO
Natalie Dawson
Co-Founder and President
Recent News
2025-12-17
2025-12-16
Company data provided by crunchbase