Hilton · 21 hours ago
Senior Analyst Product Management
Addison, TX
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $110K/yr
3+ years expHilton is a leading global hospitality company dedicated to revolutionizing human hospitality in a digital world. As a Senior Analyst in Product Management, you will collaborate with various teams to identify opportunities for product improvement and support projects aimed at enhancing guest and contact center experiences.
HospitalityTravelSportsLeisureResorts
Responsibilities
Support the ongoing maintenance, administration, and advancement of the contact center reservation application
Define and present new product features to all stakeholders
Write requirements and work with technical teams to build and bring features to life for our agents
Collaborate across the Customer Care teams to complete projects, and ensure a wholistic guest experience across Digital, Customer Service, Sales, and Property channels
Work with Software Engineering on resolving production issues and delivering product enhancements
Assist the Product Manager in prioritization and execution against the product roadmap to align with enterprise goals, market trends, and customer needs
Qualification
Required
Three (3) years of professional experience in Product, Technology, or related field
Proficient in translating business and technical requirements into clear, structured user stories
Experience writing detailed product specs and documentation
Preferred
Bachelor's Degree in Management Information Systems, Computer Science, or related field
Experience in an Agile or Scrum development environment writing user stories using tools like JIRA
Exposure to contact center environments or using Salesforce as a CRM
Experience in the hospitality, travel, or transportation industry
Benefits
Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Paid parental leave for eligible Team Members, including partners and adoptive parents
Mental health resources including free counseling through our Employee Assistance Program
Paid Time Off (PTO)
Medical and prescription drug coverage
Dental coverage
Vision coverage
Life insurance
Short-and long-term disability insurance
Access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount
A 401(k) savings plan
20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment
Up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents
10 paid holidays and 2 floating holidays throughout the year
Up to 5 bereavement days
Flexible spending accounts
A health savings account
An employee assistance program
Access to a care coordination program (“Wellthy”)
A legal services program
An educational assistance program
Adoption assistance
A backup childcare program
Pre-tax commuter benefit
Our travel discount
Company
Hilton
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels.
10001+ employees
H1B Sponsorship
Hilton has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Pershing Square Capital ManagementHNA Group
2025-12-01Post Ipo Debt· $1B
2025-07-01Post Ipo Debt· $1B
2024-09-05Post Ipo Debt· $1B
Leadership Team
Christopher Nassetta
President and CEO
Kevin Jacobs
Chief Financial Officer
Recent News
2026-02-12
2026-02-11
Business Wire
2026-02-11
Company data provided by crunchbase