Alliance Laundry Systems LLC · 17 hours ago
Technical Service Representative
Ripon, WI
Full-time
Onsite
Senior Level
5+ years expAlliance Laundry Systems LLC is a company that specializes in laundry equipment, and they are seeking a Technical Service Representative to provide comprehensive technical support. The role involves delivering expert technical support and training on laundry equipment to a diverse range of customers, as well as innovating solutions to technical service challenges.
VideoConsumer GoodsManufacturingConsumer Electronics
Responsibilities
Provide multi-channel support via voice, email, and digital platforms for distributors, dealers, and servicers
Deliver expert technical service information in alignment with established policies and procedures
Collaborate with ALS Sales Representatives and global teams to establish optimal service levels that support retail dealer sales, as well as addressing inquiries from end users about machine features, programming, and installation requirements
Innovate solutions to technical service challenges by developing creative strategies and approaches to enhance internal processes, product service tools, and technical relations
Proactively document and report on product performance and potential issues with precision and timeliness
Execute additional assigned tasks and responsibilities as needed to support departmental goals
Qualification
Required
High School Diploma or equivalent is required
At least 5+ years of industry experience is preferred
Field-related experience is preferred
Knowledgeable on a variety of laundry equipment throughout the industry
High degree of computer skills, including experience using Microsoft Office products and proficiency in the use of AI tools to enhance technical support and troubleshooting capabilities
Strong electrical knowledge which includes wiring diagrams, single and three-phase voltage, and the use of electrical measuring equipment
Strong written and oral communications skills with the ability to interact positively, empathize with customers, and provide solutions in accordance with ALS policies
Flexibility and adaptability in a fast-paced and ever-changing industry with a focus on advancing digital product features
Maintain a readiness to travel as needed, supporting the role's requirements through activities such as quality investigations, service programs, ride-alongs, field visits, and training
Preferred
At least 5+ years of industry experience is preferred
Field-related experience is preferred
Background in mechanical or electromechanical troubleshooting is a plus
Company
Alliance Laundry Systems LLC
At Alliance Laundry Systems, our family of brands offers solutions to a worldwide customer base through the delivery of premium quality laundry products and services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-10-09IPO
2015-08-06Acquired
Leadership Team
Brent Tomovik
Senior Finance Business Partner
Gigi Lujan
Associate Human Resources Business Partner
Recent News
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2025-11-14
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2025-10-15
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