Sloomoo Institute · 13 hours ago
Vice President, Operations & Experience
New York, NY
Full-time
Hybrid
Director/Executive
$150K/yr - $180K/yr
12+ years expSloomoo Institute is an interactive experiential company focused on joy and play. The Vice President, Operations & Experience is responsible for the performance and evolution of the Sloomoo interactive experience across all locations and digital channels, ensuring guest satisfaction and financial health.
RetailE-CommerceArt & CreativeLifestyleArtEvents
Responsibilities
Own the long-term vision for the Sloomoo interactive experience across all Institutes, MiniMoos, and ecommerce
Define what is non-negotiable about the guest experience as the brand scales, and where flexibility is appropriate
Ensure the interactive experience remains joyful, inclusive, accessible, and unmistakably Sloomoo across all touchpoints
Make recommendations on experience and operational tradeoffs to protect brand integrity and guest impact
Implement marketing and product initiatives within the experiences and offsite promotions
Lead performance across Sloomoo experiences, balancing guest experience, team experience, and long-term financial health
Manage teams to achieve revenue, profitability, and performance expectations for tickets, retail, and events in close partnership with Finance and executive leadership
Guide pricing, capacity, labor models, and cost structures to support a high-quality, interactive experience and sustainable growth
Review KPI’s across the experience and hold general managers, senior leaders accountable, adjusting course as needed without compromising guest or team experience
Maximize profitability with a focus on best-in-class hospitality and guest experience coupled with operating efficiencies
Balance inventory levels, production costs and shipping costs while maintaining guest satisfaction
Own operational strategy and performance across multiple Sloomoo locations
Lead, develop, and hold accountable General Managers and senior operational leaders to deliver on guest satisfaction and profitability metrics
Establish pre-opening SOPs and create a team of talent to lead experience openings
Serve as a joint escalation point for complex leadership and people-related matters
Co-own workforce with VP of HR in labor strategy to have strong people planning to support revenue goals, busy seasons, and growth moments
Stay aligned on performance expectations, leadership accountability, and team development
Step in together on complex leadership or people issues when needed
Ensure operational readiness for peak seasons, promotions, and growth phases
Establish scalable systems, SOPs, and playbooks to support company’s North American expansion
Maintain strong field presence through regular site visits and leadership engagement
Ensure operational, safety, and compliance standards are met across venues and e-commerce operations
Oversee incidents follow-up and risk mitigation in partnership with HR, Finance, and Legal as needed
Qualification
Required
12+ years of progressive operations leadership experience, ideally in hospitality, experiential retail, entertainment, or other guest-centric environments
Proven success leading multi-location, multi-channel businesses as they grow and evolve
Strong ownership of business performance, including P&L, revenue strategy, margins, and long-term planning
Experience setting operational direction and standards that scale while preserving a high-quality, immersive guest experience
Strong executive judgment with the ability to balance experience quality, financial outcomes, and organizational capacity
Track record of leading and developing senior operational leaders, including Directors and General Managers
Data-driven leader with experience using enterprise KPIs to evaluate performance, identify trends, and drive strategic decisions
Deep experience partnering cross-functionally with HR, Finance, Marketing, Retail, E-commerce, and Experience teams at the executive level
Proven ability to lead through influence, clarity, and accountability rather than hands-on execution
Comfortable operating in ambiguity and growth, with experience guiding organizations through scale, change, and evolution
Willingness to travel as needed to stay connected to the field, teams, and guest experience
Strong alignment with Sloomoo's values, including a commitment to inclusion, accessibility, creativity, and delivering joyful, meaningful experiences at scale
Company
Sloomoo Institute
Sloomoo Institute is a seller of hand-crafted, artisanal slime, ASMR, and delights converge with design and contemporary art.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5.8M2022-09-21Series A· $5.8M
Leadership Team
Karen Robinovitz
Co-Founder
Sara Schiller
Co-Founder
Recent News
The Philadelphia Inquirer
2025-11-22
Seattle TechFlash
2025-07-15
Company data provided by crunchbase