Macy's · 21 hours ago
Merchandising Operations and Support Analyst
151 West 34th Street, New York, NY, 10001, US
Full-time
Onsite
Entry Level
$55K/yr - $91K/yr
1+ years expMacy's is a storied retail company that has been a part of American culture for over 160 years. They are seeking a Merchandising Operations and Support Analyst to support Buyers, Planners, and various cross-functional partners, ensuring the integrity and stability of Macy's Style File, which encompasses millions of products. The role involves monitoring service platforms, processing maintenance requests, and collaborating with teams to enhance customer satisfaction.
RetailFashionConsumer Goods
Responsibilities
Regularly monitor merchant service platforms to promptly address issues and process business requests
Track trends and identify opportunities for upstream solutions to reduce ticket volume
Research and resolve systemic issues reported by Buyers, Planners, or detected internally
Timely and accurately process maintenance requests submitted by Buying Offices
Coordinate seasonal updates to merchandise departmental hierarchy based on business needs
Participate in testing enhancements and reviewing Merchandise Not Live and Issue Tracking System (ITS) open issues
Develop and improve current website reporting for Macy’s organization
Compile trend reports for areas consistently appearing in website exception reports to ensure accurate product availability on Macys.com
Gain a comprehensive understanding of the website area and its interfaces with other support functions within the organization
Collaborate with Customer Service and Facilities teams to resolve issues and enhance Customer Satisfaction Score (SCAT)
Assist Merchants in researching and resolving issues reported by customer service and warehouses
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Generate ad-hoc reports as needed
Qualification
Required
Proficiency in Microsoft Excel for data analysis and reporting
Above-average mathematical skills including computation of rates, ratios, percentages, and statistical concepts
Excellent written and verbal communication skills to interpret technical information and convey it effectively to various partners
Ability to read and interpret reports and procedure manuals
Strong analytical skills to analyze data, identify business opportunities, and creatively solve problems
Understanding of the product development process in retail is recommended
Ability to work independently with minimal supervision and collaborate effectively with cross-functional teams to address issues and implement action plans
Strong attention to detail in monitoring and maintaining data integrity and system stability
Ability to think strategically and connect daily tasks to broader company strategies and initiatives
Capability to multitask, prioritize workload, and manage multiple projects simultaneously in a fast-paced environment
Interest in developing strong partnerships across the organization to facilitate cross-functional problem-solving
Eagerness to learn about the business details and adapt to evolving strategies and results
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
1-2 years of work experience preferred
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
Occasionally required to move about the workplace and reach with hands and arms
Requires close vision
Able to work a flexible schedule based on department and company needs
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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