CCS · 1 day ago
Education Support Analyst
Hauppauge, NY
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $55K/yrCustom Computer Specialists (CCS) is a leading technology consulting firm providing best in class solutions to clients for over 45 years. They are seeking an Education Support Analyst to join their Application Services team, responsible for providing technical support to K-12 clients using the Infinite Campus student information system.
Enterprise SoftwareCyber SecurityConsultingSoftwareInformation TechnologyBusiness Information SystemsInformation Services
Responsibilities
Serve as the main point of contact for K-12 clients using Infinite Campus student information system
Provide first-level support via phone and web portal, resolving or escalating issues as needed
Document and track all client incidents and service requests
Triage, prioritize, and manage multiple issues in a fast-paced environment
Keep clients informed on progress and ensure superior customer satisfaction
Maintain strong knowledge of current and new product features
Qualification
Required
BA/BS degree or equivalent work experience
Previous customer support or service center experience
Familiarity with K-12 education systems; experience with Infinite Campus a strong plus
Comfortable using web-based tools, CRM systems, and PC applications
Strong communication skills, attention to detail, and ability to collaborate with a variety of personalities
Preferred
HDI Support Certification is a plus
Company
CCS
CCS is a premier provider of technology solutions and services to organizations throughout the US.
Founded in 1979
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-10Private Equity
Leadership Team
Gregory G. Galdi
Chairman
Recent News
EIN Presswire
2026-01-07
EIN Presswire
2026-01-06
2025-11-05
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