Capital One · 14 hours ago
Sr. Business Manager - SBB/Digital Product Analytics
Richmond, VA
Full-time
Onsite
Senior Level
$201K/yr - $229K/yr
5+ years expCapital One is a financial services company that is transforming banking for small businesses through digital solutions. In this role, you will leverage strategic and analytical skills to drive business strategies, manage teams, and enhance customer experiences while collaborating with various stakeholders across the organization.
Financial Services
Responsibilities
Regularly share analysis and strategic recommendations with VP+ stakeholders on which customer effort hot spots we need to improve
Act as the Small Business Bank's expert customer analyst
Frame complex customer pain points, perform exhaustive data analysis, and synthesize findings into novel, high-leverage insights
Partner with product managers to set goals and monitoring framework and build A/B testing rigors before product feature launch
Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
Have an ownership mindset, and potentially P&L accountability for a business segment
Strategic planning with a 1-6 month horizon
May manage and develop a team of analysts
Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy
Oversee multiple projects and programs concurrently
Work closely with colleagues across Capital One including: product, strategy, tech, servicing, and legal/risk/compliance to drive improvement in quality, volume, service, and profitability
A proven track record of decision making and problem solving based on analytics
Conceptual thinking skills must be complemented by a strong quantitative orientation
He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise
He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Display an intense focus on achieving both short and long term goals
He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment
Qualification
Required
Bachelor's Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 2 years of experience in quantitative analysis
At least 2 years of experience in qualitative analysis
At least 1 year of experience in people management
At least 1 year of experience in project management
Preferred
Master's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in quantitative analysis
5+ years of experience in qualitative analysis
2+ years of experience in people management
2+ years of experience in product development
2+ years of experience in financial modeling
2+ years of experience in economic forecasting
2+ years of experience in project management
Benefits
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
H1B Sponsorship
Capital One has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (723)
2024 (488)
2023 (545)
2022 (909)
2021 (672)
2020 (944)
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Behavioral Health Business
2026-02-12
2026-02-12
2026-02-11
Company data provided by crunchbase