Madison Square Garden Entertainment Corp. · 1 day ago
Lead Analyst Employee Service Center
New York City, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $110K/yr
5+ years expMadison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Lead Analyst Employee Service Center provides leadership and operational oversight of HR services supported by Oracle HCM, ensuring accurate and timely delivery of services while resolving complex issues and guiding the team.
LifestyleMedia and EntertainmentSportsEvents
Responsibilities
Provide day-to-day leadership and coordination for the Employee Service Center, including work prioritization, workload distribution, and real-time issue resolution
Serve as a subject-matter resource for the team, leveraging strong working knowledge of Oracle HCM and Employee Service Center workflows
Ensure consistent and correct use of standard operating procedures, case management workflows, and system controls within Oracle HR Help Desk, identifying gaps and reinforcing adherence as needed
Monitor service quality, case trends, and escalation patterns to ensure effective and compliant resolution of employee inquiries and HR transactions
Assist in handling complex employee, system, or data escalations that cannot be resolved at the frontline level
Monitor productivity, turnaround times, and error trends, particularly during critical activity periods such as payroll cycles, open enrollment, or system releases
Review and monitor the quality and accuracy of HR transactions, case resolution, and data updates within Oracle HCM, ensuring compliance with established standards
Support complex HR transaction processing and data maintenance within Oracle HCM, including Core HR and Oracle Time and Labor, ensuring accuracy and compliance
Monitor data integrity trends and downstream impacts to Payroll, Benefits, Compliance, and reporting, identifying recurring risks or issues and escalating as needed
Coordinate with Compensation, Benefits, Payroll, Human Resource Business Partners, and HR Technology to ensure alignment, readiness, and consistent execution of system updates and operational enhancements within Oracle HCM
Oversee testing readiness and execution for system enhancements, configuration changes, and quarterly Oracle releases, ensuring issues are tracked, communicated, and resolved
Analyze service center metrics and operational data; prepare reports and insights to support leadership decision-making
Support onboarding, knowledge transfer, and consistency of service delivery across the Employee Service Center team
Identify recurring errors, process gaps, or training needs and recommend corrective actions
Qualification
Required
5+ years of experience in HR Operations, Employee Service Center, or HRIS roles
Direct, hands-on experience using Oracle HCM is required
Strong working knowledge of Oracle HCM Core HR and Oracle Time and Labor
Experience supporting HR transaction processing, employee case management, and system testing
Prior experience in a Lead, senior, or acting Lead capacity—providing day-to-day guidance, quality review, workflow coordination, or escalation support
Strong analytical, problem-solving, and communication skills
Detail-oriented with a focus on accuracy, consistency, and continuous improvement
Experience working in a matrixed organization with multiple stakeholders
This role mandates consistent attendance at the office during core business hours to ensure operational coverage and team connectivity
Preferred
Experience with Oracle HR Help Desk
Benefits
Robust set of tools and resources to help employees understand their interests and purpose
Upskilling employees’ talents and strengths
Growth and longevity for our employees are top priorities here.
Company
Madison Square Garden Entertainment Corp.
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands.
5001-10000 employees
H1B Sponsorship
Madison Square Garden Entertainment Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (9)
Funding
Current Stage
Public CompanyTotal Funding
$620.12M2023-12-05Post Ipo Debt· $225M
2023-09-18Post Ipo Secondary· $232.38M
2023-06-20Post Ipo Secondary· $162.75M
Leadership Team
Neil Ryan
Senior Vice President Show Productions
Josephine Vaccarello
Executive Vice President of Live
Recent News
2026-02-03
Company data provided by crunchbase