Smart IT Frame LLC · 17 hours ago
End User Services - Analyst
Spring Valley, NY
Contract
Onsite
New Grad, Entry LevelSmart IT Frame LLC is a staffing company specializing in IT, healthcare, and professional roles. They are seeking an End User Services Analyst to provide on-site support for hardware and software issues, ensuring excellent customer service and accurate documentation.
ConsultingHuman ResourcesProfessional ServicesInformation TechnologyBusiness DevelopmentRecruiting
Hiring Manager
Mario Roghan
Responsibilities
Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely
Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings
Diagnosing and resolving software issues: Troubleshooting application errors, operating system problems, and other software-related issues
Troubleshooting network connectivity problems: Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN
Supporting mobile devices: Configuring and troubleshooting smartphones and tablets
Troubleshooting and repairing computer hardware: Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs
Providing support for audio-visual equipment: Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment
Providing excellent on-site customer service: Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations
Accurately documenting all work performed: Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log
Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked
Assisting with asset tracking and management: Recording information about hardware and software assets at user locations
Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment
Traveling to various user locations: This often requires reliable transportation and the ability to manage your travel schedule effectively
Qualification
Required
Windows Desktop OS Installation & Troubleshooting
Mac OS Installation & Troubleshooting
Printer/Plotter Configuration & Troubleshooting
Traveling to user locations to diagnose and resolve hardware, software, and network issues that cannot be resolved remotely
Installing and configuring hardware and software: Setting up new computers, installing operating systems, applications, and configuring network settings
Diagnosing and resolving software issues: Troubleshooting application errors, operating system problems, and other software-related issues
Troubleshooting network connectivity problems: Diagnosing and resolving issues with wired and wireless network connections, including LAN, WAN, and VPN
Supporting mobile devices: Configuring and troubleshooting smartphones and tablets
Troubleshooting and repairing computer hardware: Diagnosing and fixing issues with desktops, laptops, printers, peripherals, and other IT equipment. This may involve component replacement, upgrades, and basic repairs
Providing support for audio-visual equipment: Setting up and troubleshooting projectors, video conferencing systems, and other AV equipment
Providing excellent on-site customer service: Interacting professionally and courteously with end-users, understanding their issues, and providing clear explanations
Accurately documenting all work performed: Recording details of the issue, troubleshooting steps taken, and the resolution in a ticketing system or service log
Managing on-site spare parts and equipment: Maintaining an inventory of commonly needed components and ensuring they are properly tracked
Assisting with asset tracking and management: Recording information about hardware and software assets at user locations
Returning faulty equipment for repair or disposal: Following proper procedures for handling and tracking defective equipment
Traveling to various user locations: This often requires reliable transportation and the ability to manage your travel schedule effectively
Company
Smart IT Frame LLC
Smart IT Frame is a leading NMSDC-certified staffing partner, founded in 2012 and headquartered in Somerset, New Jersey.
Founded in 2012
501-1000 employees
H1B Sponsorship
Smart IT Frame LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (9)
2023 (11)
2022 (8)
2021 (9)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Murali Kulala
Chief Executive Officer
Recent News
2025-07-01
2025-06-30
Tech Startups - Startups and Technology news
2025-06-27
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