B&Q · 6 hours ago
Analytics Manager
Cleveland, OH
Full-time
Hybrid
Senior LevelB&Q is a leading home improvement retailer based in Southampton, seeking a Senior Analytics Manager to enhance customer understanding through data analysis. This role involves leading a team to deliver insights that shape strategies, improve customer experiences, and drive business efficiencies across the organization.
RetailReal EstateHome ServicesHome Improvement
Responsibilities
Responsible for analysis related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements
Lead the planning, prioritisation and delivery of analytical work, managing the backlog using Agile practices and making clear trade off decisions across competing demands
Lead a functional area of analysis within the team, while also supporting the wider set of deliverables across the business by identifying opportunities and making informed recommendations
Run complex and high value analysis, forecasting and set the analytical bar for your domain through robust methods, clear recommendations and strong commercial judgement
Coach, develop and lead analysts, building strong technical capability, commercial awareness and stakeholder influence. Create a culture of learning, clarity, ownership and accountability
Shape and challenge stakeholder demand, translating ambiguous questions into structured analytical approaches. Build trusted relationships and influence decision making across CRM, Marketing, Digital, Commercial and wider teams
Ensure analysis drives action, not just outputs. Track adoption and impact, follow through on recommendations and push the business towards decisions grounded in customer value
Work closely with Tech, Data Science, DVA and Group Data to apply shared frameworks, align on definitions and governance, and drive consistent, scalable ways of working
Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments
Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information
Agitate the organisation to make sure we are fully realising the art of the possible and delivering maximum value to B&Q and our customers
Build relationships with key stakeholders from across the business and translate their ambitions and goals into analytical challenges
Qualification
Required
You have an extensive analytical background yourself
You can write complex SQL queries and manipulate data using other languages such as Python or R
You have proven project leading experience, of leading an analytical team and working in complex matrix environments
You can manage multiple stakeholders, deadlines, and deliverables effectively and efficiently
You have experience working within and leading teams using Agile methodologies and approaches
You can apply Scrum, Kanban, or other frameworks to plan, execute, and review your work
You have a proven track record of being able to develop and coach highly technical teams
You can mentor, motivate, and empower your team members to grow their skills and performance
You have experience using cloud based analytical platforms such as Databricks, Snowflake, Google BigQuery and the like
You can leverage the power and scalability of these platforms to handle large and complex data sets
Experience of marketing campaign and CRM design and analysis, working with customer data to find key insights to inform and that drive change within the business
You can measure the effectiveness and impact of marketing activities, optimize customer journeys, and increase customer retention and loyalty
You understand fully and can use statistical methods such as hypothesis testing, confidence intervals, and p-values to draw valid conclusions and recommendations
You care about Quality Assurance, and lead coding documentation and version control best practices
You ensure the reliability, reproducibility, and reusability of your code and data products
You are empathetic to the importance of Data Governance and good Data Quality
You know the basics of and want to explore new realms of customer behavioural analysis and omnichannel personalisation
You've used tools like Jira/Confluence before for managing workloads and documentation
You can use these tools to organise, prioritise, and track your tasks and projects
You can also create and maintain clear and concise documentation for your team and stakeholders
You're curious: about how things work and getting to the bottom of business problems and data nuances
You ask relevant and insightful questions, conduct thorough and rigorous analysis, and find creative and innovative solutions
You understand and maximise the value of analysis and data science, and act with a commercial lens
You can translate business objectives into analytical goals, prioritise the most impactful and feasible actions, and communicate the value and benefits of your outputs to the business
You're a skilled storyteller who can bring that value to others
You know numbers don't always speak for themselves and have excellent visuals to support
You can create and present compelling and engaging reports and dashboards that convey your insights and recommendations clearly and persuasively
Benefits
Pension
PMI
ShareSave
6.6 weeks holiday
Hybrid Working
Bonus
Payroll giving
Employee Assistance Programme
Shopping discounts
Colleague wellbeing benefits
Company
B&Q
B&Q are the UK’s leading home improvement and garden living retailer with over 300 stores and our Store Support Office in Southampton. It is a sub-organization of Kingfisher.
Founded in 1969
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graham Bell
CEO at B&Q
Recent News
2025-12-22
London Evening Standard
2025-12-18
2025-12-14
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