Thermo Fisher Scientific · 16 hours ago
Lead Service Support Rep
Cambridge, MA
Full-time
Onsite
Mid, Senior Level
$23.04/hr - $34.56/hr
4+ years expThermo Fisher Scientific is a global leader in scientific research and solutions. They are seeking a Lead Service Support Representative to coordinate essential laboratory services, manage work order processing, and serve as a liaison between customers and internal teams to ensure effective delivery of laboratory support services.
BiotechnologyMedical DeviceCloud ComputingEnterprise SoftwareConsultingHealthcareLife ScienceBioinformaticsCloud Data ServicesHealth CareManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Coordinate essential laboratory services for scientific research
Serve as the primary liaison between customers, service vendors, and internal teams
Ensure effective delivery of critical laboratory support services
Manage work order processing
Coordinate service scheduling
Maintain accurate asset records
Implement improvement initiatives
Qualification
Required
4+ years of experience in laboratory operations or customer service environment
Strong proficiency in Microsoft Office suite, especially Excel and Outlook
Experience with computerized maintenance management systems (CMMS)
Demonstrated ability to manage multiple priorities and meet deadlines
Excellence in customer service and relationship management
Strong verbal and written communication skills
Ability to work independently and proactively resolve issues
Physical ability to lift, push and pull up to 40 pounds
Willingness to wear required PPE (lab coats, safety glasses, etc.)
Ability to stand/walk for extended periods
Strong attention to detail and data accuracy
Experience with inventory management and asset tracking
Commitment to safety protocols and regulatory compliance
Demonstrated problem-solving abilities
Ability to escort vendors and coordinate service activities
Support company values of Integrity, Intensity, Innovation, and Involvement
Preferred
Knowledge of laboratory equipment and operations preferred
Benefits
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$19.77BKey Investors
National Grid
2026-02-09Post Ipo Debt· $3.8B
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Michel Lagarde
Chief Operating Officer
Recent News
2026-02-11
Company data provided by crunchbase