NYC Department of Social Services · 1 day ago
CURRENT SENIOR APPLICATION SPECIALIST
Brooklyn, NY
Full-time
Onsite
Mid, Senior Level
1+ years expNYC Department of Social Services is committed to fighting poverty and addressing homelessness in New York City. They are seeking a Senior Application Specialist to serve as a subject matter expert for their applications and to support the technology infrastructure and computer applications that assist in providing essential services.
Non ProfitGovernmentSocial MediaConsultingSocial
Responsibilities
Serve as the subject matter expert for DSS-HRA-DHS applications such as CurRent LMS
Be involved with administration tasks related to hardware, software, and database systems by performing case unlocks, account resets, creating and modifying action codes allowing cases to be processed for clients
Perform remote configuration, setup and installation of IT hardware, applications, and software. Perform password, MFA resets, and other user account maintenance tasks in Active Directory
Process application access requests; authentication and identity management related provisioning tasks. Provision application access for agency hosted applications, provision remote access to designated computers
Facilitate the smooth operation of the agency applications by analyzing software issues including indexing errors, documenting submission errors, communication errors between software and servers and hardware errors between network and software applications; troubleshooting and escalating application issues/ determining system failures
Support commercial off the shelf (COTS) products such as antivirus software and Microsoft Office applications, etc., to ensure proper functionality of these applications and easy access by the end users
Communicate directly with end users to answer how to questions; triage, diagnose and troubleshoot support requests and incidents. Remotely restart end user PCs. Using remote support toolset, perform root-cause analysis to resolve application, desktop software, authentication and IT service tickets including complex issues
Participate in team meetings to review operations procedures, identify, and recommend improvements for efficiency. Use collaboration tools to assist team members in resolving incidents or fulfilling requests
Contribute knowledge articles to end user and Service Desk Knowledge bases for approval based on expertise and successful implementation of work arounds or application of 'how to's'. Assist in validating existing knowledge articles
Qualification
Required
A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mainframe development, mobile development, web development and design
A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described in '1' above
Education and or/or experience equivalent to '1' or '2' above. College education may be substituted for up to two years of the required experience in '2' above on the basis that 60 semester credits from an accredited college is equated to one year of experience
In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience
However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described in '1' above
Preferred
Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels
Ability to discuss and diagnose software problems with remote users utilizing remote access software
Excellent customer service skills effective telephone etiquettes experience in Windows environments
Proficiency with Microsoft Office suites
Excellent troubleshooting and analytical skills
Demonstrated knowledge and accomplishment in analyzing, diagnosing and recommending solutions software problems
Working knowledge of Microsoft applications, System Center Configuration Manager, Microsoft Active Directory (AD) as related to integration of desktop systems into AD, and all aspects of Windows security to include any subsequent software releases/upgrades
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
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