SupplyCore · 8 hours ago
Systems Technician
Rockford, IL
Full-time
Hybrid
Entry Level
$46K/yr - $55K/yr
2+ years expSupplyCore is a Certified Small Business federal contractor to the Department of Defense and General Services Administration, prioritizing support for Military and Government customers. The Systems Technician role involves providing technical diagnosis and troubleshooting for computer hardware and software, as well as deploying and configuring information systems components to ensure operational efficiency.
GovernmentAutomotiveLogisticsSupply Chain Management
No H1B
U.S. Citizen Only
Responsibilities
Take ownership and provide in-person and remote assistance for level 1 technical support issues from initial report to final resolution, using independent judgement to prioritize or escalate based on reporter's urgency, issue severity and total assigned workload
Proactively monitor multiple, highly variable support requests simultaneously, ensuring proper prioritization, documentation, resolution, and customer follow-up to satisfy service level agreements and meet deadlines
Coordinate both internal and external resources as necessary to achieve issue resolution
Properly escalate unresolved issues to the next level of support
Investigate and identify recurring issues; research, recommend, and implement modification or improvement to address them
Gather requirements, identify solutions, and complete project tasks as assigned
Create and conduct training for end-users of various hardware and software systems
Create, modify, and delete user accounts in various systems
Build, test, and deploy workstations and related hardware, software, and peripherals in accordance with standards and project / operational requirements
Configure, test, and deploy mobile devices in accordance with standards and project/operational requirements
Create knowledge base articles for internal use
Qualification
Required
Bachelor's degree in computer science, related field, and/or equivalent work experience
2+ years IT Infrastructure or Help Desk support experience
Experience working with a ticketing system to maintain detailed documentation including thorough information and troubleshooting steps/actions taken
Highly meticulous and organized to execute multiple projects at once, adhering to deadlines
Ability to adapt to changing job requirements
Ability to diagnose and troubleshoot the cause of problems through research and reasoning
Proficient with workstation hardware; configuration, deployment, and troubleshooting
Excellent verbal and written communication skills. Must be able to engage in and exchange communication with others in all situations
Applicants are required to hold U.S. citizenship or permanent residency (green card holders)
Proficient in several of the following technologies: Windows Desktop Operation Systems, Mac OS, Workstation hardware and peripherals (printers, projectors, barcode, canners, cameras, etc.), mobile device setup and configuration (Android and Apple), Microsoft Office Products
Preferred
Experience working in an Agile project management environment desired. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience
Benefits
Wellness Program
3 weeks of PTO with a generous accrual policy
Employee Assistance Program (EAP)
Observe 14 annual Holidays
Nationwide Medical, Dental, Vision, & FSA
Flexible Work Life Balance
Optional Additional Life Insurance
Casual Work Environment
Short- & Long-Term Disability
Progressive Associate Recognition Program
Annual social and community events
Company Provided Professional development
Company provided PC and office supplies
Annual Education Assistance Program
On-site Free Parking [Hybrid/ In-person]
401K with bi-weekly Safe Harbor contributions
Company
SupplyCore
SupplyCore is a highly adaptable, integrated logistics solutions company, providing key support services to US and foreign agencies in at-risk environments.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Peter Provenzano
President & CEO
Bob Saiz
Chief Financial Officer
Recent News
2025-11-12
SupplyCore Inc.
2025-09-19
SupplyCore Inc.
2025-08-13
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