CACI International Inc · 8 hours ago
Resident Systems Support Specialist
US VA Fort Belvoir
Full-time
Onsite
Mid Level
$121K/yr - $266K/yrCACI International Inc is seeking a Resident Systems Support Specialist to provide onsite support for a Voice over IP modernization effort for the U.S. Army. The role involves maintaining system performance, providing technical assistance, and ensuring the functionality of the VMOD system.
SoftwareInformation TechnologyService Industry
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist the NEC or DGR in matters relating directly or indirectly to system performance
Survey, analyze, evaluate, and provide technical advice/trouble resolution pertaining to the performance and functionality of the VMOD system
Provide technical assistance, guidance, and training to the site NEC personnel. The performance of these functions will be conducive to site personnel becoming self-sufficient in maintaining and operating the installed system
Assist with the system administration and maintenance of the VMOD system. Maintain system availability and performance, utilizing the government-furnished Maintenance and Administrative Positions (MAAPs) trouble resolution tools and GFE
Assist the NEC in the performance of the following functions:
The report shall cover the following areas:
Number of trouble calls attributed to system/component failures
Nature of problem, location and impact on the system and system operation
Action taken to correct the problem
Potential or actual impact to other systems
Additionally, the report shall identify significant problems, support efforts, technical assistance, advice, and subsequent problem resolutions resulting from this effort
Qualification
Required
Minimum Clearance Required to Start: Secret
Provide onsite support for a Ribbon Communications based Voice over IP (VOIP) modernization (VMOD) effort for the U.S. Army
Provide technical assistance to maintain contracted levels of system performance
Assist the NEC or DGR in matters relating directly or indirectly to system performance
Survey, analyze, evaluate, and provide technical advice/trouble resolution pertaining to the performance and functionality of the VMOD system
Provide technical assistance, guidance, and training to the site NEC personnel
Assist with the system administration and maintenance of the VMOD system
Maintain system availability and performance, utilizing the government-furnished Maintenance and Administrative Positions (MAAPs) trouble resolution tools and GFE
Report on the number of trouble calls attributed to system/component failures
Identify the nature of the problem, location and impact on the system and system operation
Document action taken to correct the problem
Assess potential or actual impact to other systems
Identify significant problems, support efforts, technical assistance, advice, and subsequent problem resolutions
Benefits
Healthcare
Wellness
Financial
Retirement
Family support
Continuing education
Time off benefits
Company
CACI International Inc
At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.
Founded in 1962
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1B2025-05-21Post Ipo Debt· $1B
2003-01-10IPO
Leadership Team
John Mengucci
President & CEO
Darryl W Burke
Senior Vice President / Air Force Client Executive
Recent News
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