LanceSoft, Inc. · 1 day ago
Workstation / IT Support Specialist
Gallatin, TN
Full-time
Hybrid
Mid Level
$21/hr - $22/hr
4+ years expLanceSoft, Inc. is a company seeking a Workstation / IT Support Specialist. In this role, you will ensure that employees' end-to-end technology needs are met quickly and efficiently, providing high levels of service and customer satisfaction.
Information Technology
Responsibilities
Provide an exceptional technology experience for our *** Inc. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner
Determines appropriate and alternative solutions from mostly defined procedures and options
Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment
Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
Learns and applies process and technical knowledge in problem solving with ability to multitask work while keeping stakeholders informed
Take personal accountability to meet key performance measurements
Qualification
Required
4-5 years of experience of in depth knowledge of computer and hardware devices
Excellent interpersonal and customer service skills
Ability to develop and maintain good relationships with business partners and at all levels of the organization
Learns and applies process and technical knowledge in problem solving
Ability to multitask work while keeping stakeholders informed
Take personal accountability to meet key performance measurements
Remote desktop assistance tools (Nextthink)
Automation & Scripting
Service Now
SCCM
JamF
Zoom
MS Teams
Slack
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase