PARSETEK INC · 1 day ago
Help Desk Analyst
Nashville, TN
Contract
Hybrid
Entry, Mid Level
$25/hr - $25/hrPARSETEK INC is seeking a LARS Support Specialist to maintain the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role focuses on system administration rather than traditional tech support, requiring proactive resolution of system issues and efficient processing of change requests.
Cloud ComputingEnterprise SoftwareBig DataCMSDatabase
Responsibilities
Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days
Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days
Follow up with the requester for any additional needed information within 1 business day
Ensure all communication with the requestor is noted within ServiceNow
Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed
Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered
After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes
Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed
Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained
Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log
Ensure that all changes are consistently logged within one business day of implementation
Store any supporting documentation in the assigned location within the SharePoint site
Collaborate with the LARS Application Coordinator to maintain an up-to-date log
Qualification
Required
Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
Experience working with multiple teams, including application coordinators, trainers, and QA personnel
Ability to clearly document system changes, maintain logs, and communicate status updates effectively
Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
Ability to modify and configure system settings, user permissions, and automated workflows
Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint
Company
PARSETEK INC
PARSETEK INC is a company based out of 14117 ROBERT PARIS COURT, CHANTILLY, Virginia, United States.
Founded in 2007
11-50 employees
H1B Sponsorship
PARSETEK INC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (6)
2021 (4)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase