Sonaca · 7 hours ago
Quality Manager
Washington, MO
Full-time
Onsite
Senior Level
7+ years expSonaca North America is a leading provider of aerospace and defense solutions, dedicated to making air and space travel safe and sustainable. The Quality Manager will lead the total plant Quality Assurance/Quality Control system, ensuring compliance with established standards and driving continuous improvement activities.
ConstructionAerospaceManufacturingCivil Engineering
Responsibilities
Ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained
Ensure the promotion of awareness of customer requirements throughout the organization
Develop, collect, and report performance metrics as needed to senior management including defect and scrap data including corrective action status
Provides budgetary inputs for training and ongoing quality assurance activities to meet near and long-term contract requirements
Establishing systems for data collection and analysis then using that data to drive continuous improvement activities
Lead and monitor CAR (Corrective Action Request) and Root Cause Corrective Action (RCCA) activities for systemic issues and to ensure robust product and process improvements
Plan, lead and measure process and voice of customer performance and quality system effectiveness and adjust in strategy and/or procedures as necessary
Lead proactive quality improvements through the proper execution of Advanced Product Quality Planning (APQP) within the facility to ensure the flawless launch of new products and managing quality deliverables associated with product and process design changes
Through familiarity with customer requirements, analyzes existing quality procedures and systems to determine their level of compliance to requirements
Develops or enlists the support of others to develop revisions to procedures or formulate new procedures, including delineation of areas of responsibility and technical instructions
Oversees inspections of raw materials, materials in process, and finished products
Responsible for the development of quality standards and protocols for quality assurance testing models
Formulates quality control objectives for the facility, e.g. defect reduction and operator certification for specified quality tasks and coordinates the objectives with production management and manufacturing procedures to maximize product reliability and minimize costs associated with rework, scrap and escapements
Communicates expectations of performance and results, coach’s individuals and team toward achievement and holds them accountable for performance, using both positive reinforcement and disciplinary action as necessary and within the confines of fairness and company policy
Works to develop and facilitate a cohesive team environment which builds confidence and strong morale among inspection personnel and between inspection and manufacturing and support personnel
Trains and directs the activities of QC personnel engaged in the inspection and testing of work-in-process and finished products to insure continuous control of materials and products, consistency in the interpretation of quality requirements, inspection methods and the calibration and use of various inspection media; consistency in the completion of quality documentation (including manufacturing work orders, NMD's, first article and customer specific quality paperwork)
Ensures that QC personnel devote a significant proportion of their time and effort in the orientation and training of manufacturing personnel to recognize product quality, interpret customer engineering and related requirements, understand inspection methods and use appropriate inspection media in the proper way to evaluate part configuration
Ensure that all new staff are inducted into the requirements of the QMS related to their own roles and responsibilities. Provide update training as necessary
Investigates and responds to customer complaints regarding quality. This may entail technical responses to written claims and complaints, on-site visits to customer facilities, negotiation with customer quality representatives and/or reporting process capability and out-of-scope issues to interested customer service and program management personnel
Develops a cooperative, professional relationship with manufacturing management in order to facilitate and coordinate functions and operations between the departments and to establish responsibilities, procedures and criteria for attaining quality and manufacturing objectives
Evaluates constraints of the existing quality department processes and procedures and develops strategies to address and resolve the constraints (e.g. source backlog, variability in inspection criteria/interpretation, random auditing, sampling) and monitors backlog of future work in order to adjust staffing requirements by moving existing personnel or adding personnel as appropriate
Develops or assists with the development of training and workshops to ensure that personnel are informed and knowledgeable about quality system and procedures
Responsible to ensure that training resources are maintained in accordance with established procedure and that individual and group training records are forwarded to the appropriate person(s) for input into database and hard copy files
Ensure that document control procedures are utilized to approve, review and update all changes to critical documents within the scope of the QMS
Manage, coach, and develop the quality team and promote a positive quality culture throughout the facility by establishing sound systems and a demonstrated process focus
Carries out personnel management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
Minimum 7 years' experience in Quality Assurance working in a progressively responsible capacity, minimum of 3 years in a supervisory capacity
Bachelor's degree with major course work in quality and/or manufacturing engineering is preferred
Experience as a Quality Assurance Manager in technical industry
Experience in recognized quality (ISO9001/AS9100) and process (NADCAP) systems in an aerospace and/or defense environment
Experience implementing ISO 9001/AS9100 and other quality initiatives
Working knowledge of mechanical inspection methods and tools including ability to read and understand manufacturing routers, instructions, and drawings including GD&T
Experience with training and building strong work teams that require minimal management oversight using good delegation skills and understand participative decision-making
Preferred
Experience with 6 Sigma an advantage, but not essential
Trained quality systems auditor highly preferred
Benefits
401(k) retirement savings plan with a percentage company-match contribution
Competitive wages
Paid holidays
Paid time off
Medical, dental, vision, life, and accidental insurance
Short-term disability
Long-term disability
Employee assistance plan — for access to counseling, consulting and other community resources
Wellness program
Tuition assistance
Company
Sonaca
Sonaca is a Belgian aerospace company.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$8.5M2016-01-11Debt Financing· $8.5M
Leadership Team
Yves Delatte
Group CEO
Thierry Duesberg
Senior Vice President Military & Defense
Recent News
2025-10-05
Business Wire
2023-06-21
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