SAIC · 4 hours ago
Deskside Technician
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expSAIC is hiring for a Deskside Support Technician to support the Department of Health and Human Services in Philadelphia, PA. The technician will provide ongoing support to executives and employees, including white glove deskside support, IT asset management, and technical problem resolution.
SoftwareInformation TechnologySecurityService Industry
No H1B
U.S. Citizen Only
Responsibilities
Supporting MaaS360 Mobile Device Management
Active Directory account management implementation and administration
Microsoft Exchange/Office365 use and/or administration
Microsoft Windows 10 planning and roll out in enterprise environment
Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
Install and maintain computer software on users’ devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection
Conduct user training on approved software and hardware on an as required basis
Incident response and client response coordination for hardware and other IT Operations related failures
Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance
Perform routine IT system administration, including health checks and supporting incident resolution
Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required
Ensure deliverables to internal customers are complete, consistent, high quality, on time and deliver valued outcomes
On occasion, may perform off-hours maintenance and deployments for system releases and/or provide 24x7 support to maintain service availability or to meet customer SLAs
As ownership of problems from any administrator, follow path of escalated contacts to ensure the problems are resolved in timely and effective ways to the satisfaction of the administrator
Evaluate and perform root- cause analysis on escalated issues
Create documentation to assist other departments with further analysis of technical issues
Create Knowledge Base Documents to assist Level 1 in resolving repetitive issues
Perform other duties as assigned. Building, then leading and mentoring a global team of IT, Asset, and Desk Side Specialists
Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues, or to meet customer SLAs
Qualification
Required
Highschool and 9+ years, Bachelors and 5+ years, or Masters and 3+ years of relevant experience and working advanced knowledge of networked environments, operating systems (Windows 7/8/10), PC and network hardware
Must be willing to work effectively within a team environment in a fast-paced support role
Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem-solving skills
Must be a US Citizen with the ability to obtain a Public Trust clearance
Preferred
Advanced knowledge of network printing environments
A+, Net+ desired
HDI Certification(s)
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Robert Fecteau
IT Advisor to CEO
Prabu Natarajan
Chief Financial Officer
Recent News
2026-02-12
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-12
2026-02-11
Company data provided by crunchbase