USAA · 21 hours ago
Business Process Owner Senior – Glass Roadside and Rental
Phoenix Campus (Main)
Full-time
Onsite
Mid, Senior Level
$94K/yr - $179K/yr
6+ years expUSAA is a financial services organization committed to empowering its members to achieve financial security. The Business Process Owner will plan, direct, and coordinate activities for complex processes related to auto claims, ensuring alignment with overall experience strategy and driving continuous process improvements.
FinanceBankingProperty & Casualty InsuranceVenture CapitalFinancial ServicesInsurance
No H1B
Responsibilities
Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes
Develops communication plans for customers and internal stakeholders
Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
Provides mentorship and guidance support for team and applicable business partners
Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
Experience in implementing and sustaining change/improvements (change champion)
Hands on experience with Process Mapping and Modeling and creating and validating process documentation
Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
Demonstrated experience with Lean, Business Process Management, or similar methodology
Demonstrated experience with utilizing various systems to collect and analyze data
Preferred
Strong analytical skills and the ability to collect, analyze, and interpret data to identify trends, patterns, and opportunities for improvement
Possesses extensive experience and deep expertise in claims investigations, with a proven track record of implementing new and effective capabilities
Demonstrative ability to think critically, be curious, and approach problems from multiple perspectives while being mindful of guardrails
A proven track record at being able to plan effectively from ideation or problem discovery to delivery or resolution
A track record of willingness and ability to collaborate with key stakeholders at various levels of the Organization (front-line to EMG)
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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