ThinkingData · 1 day ago
Technical Support Engineer
Sunnyvale, CA
Full-time
Onsite
Mid Level
3+ years expThinkingData is seeking a Technical Support Engineer to support enterprise customers using their big data SaaS platform. The role involves providing technical support, troubleshooting complex issues, and collaborating with engineering teams to ensure platform stability and successful system deployment.
Computer Software
Hiring Manager
Helen He
Responsibilities
Provide technical support to enterprise customers, including guidance on SDK usage, data integration tools, and system configuration
Troubleshoot data ingestion issues, investigate data discrepancies, perform data repair and validation, and support data governance initiatives
Deploy, configure, and support big data clusters in customer environments
Monitor system alerts and perform root cause analysis to ensure platform stability, performance, and security
Diagnose issues across application, infrastructure, networking, storage, and performance layers
Collaborate with engineering teams to escalate and resolve complex production issues
Develop and maintain technical documentation, including solution guides, FAQs, and implementation manuals
Contribute to documentation localization and internationalization efforts
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or equivalent practical experience
3~5 years of experience supporting big data products or enterprise SaaS platforms
Proficiency in Java and experience writing Python or Shell scripts for troubleshooting and automation
Experience working in Linux environments, including debugging networking, storage, performance, and security issues
Solid SQL skills and hands-on experience with MySQL
Understanding of big data ecosystems, such as Hadoop, Hive, Kafka, Redis
Strong analytical and problem-solving skills with the ability to independently drive issues to resolution
Excellent written and verbal communication skills; experience supporting B2B enterprise customers preferred
Preferred
Familiarity with distributed data processing frameworks such as Flink or Trino
Experience with container technologies (Docker, Kubernetes)
Experience supporting cloud-based SaaS platforms (AWS, GCP, Azure)
Company
ThinkingData
ThinkingData – Powering Game Growth with Smarter Analytics ThinkingData is a leading game analytics and LiveOps platform, designed to help studios understand player behavior, optimize engagement, and maximize revenue through veteran analysts, game industry expertise, and real-time insights.
201-500 employees
Funding
Current Stage
Growth StageRecent News
pocketgamer.biz
2025-07-31
2025-07-10
2025-04-02
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