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HCTec · 8 hours ago

Information Technology Desktop Support

West Burlington, IA

Contract

Onsite

New Grad, Entry Level

HCTec is seeking a skilled IT Desktop Support Technician to assist with a Windows upgrade and deployment project in a hospital environment. The role involves providing technical support for hardware and software issues, managing computer hardware components, and ensuring effective communication with clients for problem resolution.

HealthcareHospitalInformation TechnologyHealth Care

Hiring Manager

Eric Soncrant

Responsibilities

Provide in-person technical support for hardware, software, and basic network issues at client sites

Upgrade machines from legacy Windows version to current and deploy and new machines that need to be deployed

Manage computer hardware components and perform repairs or replacements as needed

Assist with software troubleshooting for applications

Support the setup and maintenance of IT devices and peripherals for workstations

Document incidents, resolutions, and system configurations using help desk tools such as ServiceNow or Jira

Communicate effectively with clients to understand issues and provide clear solutions or guidance

Collaborate with team members to ensure timely resolution of support tickets and project tasks

Qualification

Windows upgrade experienceTechnical support experienceIT support tools proficiencyComputer management skillsCustomer service skillsGeneral computer skillsProblem-solving skillsCommunication skills

Required

Proven experience in technical support, desktop support, or related IT roles

Strong knowledge of computer management, hardware components, operating systems (Windows, macOS, Linux), and software troubleshooting

Experience with previous Windows upgrade / deployment projects

Experience with IT support tools such as BMC Remedy, ServiceNow, or Jira for incident tracking and documentation

Proficiency in Microsoft Office applications and general computer management skills

Excellent customer service skills with the ability to communicate technical information clearly to non-technical users

Strong problem-solving skills combined with the ability to work independently in a fast-paced environment

Preferred

Valid driver's license preferred for on-site visits

Company

HCTec

HCTec is a company that provides HIT and HIM resources and solutions.

Founded in 2010

Brentwood, Tennessee, USA

501-1000 employees

http://www.hctec.com

Funding

Current Stage

Late Stage

Leadership Team

Lauren Lewandowski RN BSN

EPIC Optime/Clindoc Consultant

Recent News

Business Journals

Healthcare IT firm HCTec grows presence by 5,000 square feet in downtown Winston-Salem

2022-05-10

Business Journals

Healthcare IT firm HCTec expands to accommodate job growth

2022-05-10

Company data provided by crunchbase