City Wide Facility Solutions · 6 hours ago
IT Systems Application Support
Lenexa, KS
Full-time
Onsite
Mid Level
$85K/yr - $100K/yr
3+ years expCity Wide Franchise is a fast growing company with 70 franchise locations across the US and Canada. They are seeking an IT Systems Application Support to join their Technology Support team, providing frontline functional support for cloud-based business applications, primarily focusing on Microsoft Dynamics 365 platforms.
TravelConstructionHome ServicesExtermination ServiceFacilities Support ServicesHousekeeping Service
Responsibilities
Provides frontline functional support for City Wide's cloud-based business applications, with a primary focus on Microsoft Dynamics 365 platforms, ensuring reliable application performance, effective business process support, and a positive end-user experience
Serve as the primary support resource for Microsoft Dynamics 365 applications, particularly Customer Engagement (CE) and/or Business Central (BC), with a focus on functional application support
Identify opportunities to improve application workflows and business process efficiency within an established application environment
Participate in testing and validation of application updates, enhancements, and Microsoft release waves to assess functional impact and usability
Advise and assist the Systems Administrator by providing business context and functional input related to application security roles and access requirements
Support troubleshooting of access-related or security-adjacent application issues in coordination with the Systems Administrator
Create and maintain application documentation, including user guides, process documentation, and standardized support procedures
Track, log, and manage application-related support issues within the ticketing system, ensuring timely resolution and clear communication with stakeholders
Coordinate with external vendors or partners as needed to resolve application issues or support enhancements
Assist with basic help desk functions, including troubleshooting cloud-related issues involving user devices, browsers, connectivity, or peripheral considerations
Escalate infrastructure, hardware, or security-related issues to appropriate technical teams while remaining engaged to support resolution
Perform other related duties as assigned
Qualification
Required
High School Diploma required, Associate's or Bachelor's degree in Information Technology, Information Systems, or a related field preferred
3-5 years of experience in application support, business systems support, or a related IT role
Experience supporting cloud-based business applications, preferably Microsoft Dynamics 365 CRM and/or Dynamics 365 Business Central
Working knowledge of Microsoft 365 applications (Outlook, Teams, Excel, SharePoint) and their integration with business systems
Experience working with ticketing systems and documenting support activities
Strong analytical and troubleshooting skills with the ability to diagnose functional application issues
Strong customer service and communication skills, with the ability to work effectively with users at all levels of the organization
Organized, detail-oriented, and capable of managing multiple priorities
Ability to create clear and effective documentation and training materials
Preferred
Basic understanding of Power Platform tools such as Power Automate, Power Apps, and Power BI is preferred
Benefits
Medical
Dental
Vision
PTO
401k
Company
City Wide Facility Solutions
City Wide Facility Solutions offers housekeeping services including electrostatic sprayer, commercial cleaning, and disinfecting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oddo
Chief Executive Officer
Tom Partridge
Chief Technology Officer
Recent News
2025-05-07
EIN Presswire
2025-04-26
2025-04-10
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