Jack Henry · 14 hours ago
Back Office Loan Operation Support Analyst (Traveling)
United States
Full-time
Remote
Entry Level
1+ years expJack Henry & Associates is a technology company focused on transforming financial services. They are seeking a motivated individual to serve as a key liaison between bank clients and the software installation team, responsible for guiding clients through the implementation of loan operations software applications.
Enterprise SoftwareFinanceBankingFinancial Services
Responsibilities
Implementation, design, and training of the Loan Operations Software Application
Consulting with banking client to design parameter set, assisting bank with validation of data conversion, training on Loan Operations applications
Communicate with other application analysts and programmers to analyze and audit transactions flowing through the core systems
The successful candidate will travel with a conversion team to the customer site for software setup, training, conversion, and implementations
Analyzes the customer’s existing products/processes and consults with the customer to map the existing system to the Jack Henry product
Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation
Oversees/performs system set-up for customers (i.e., parameter set-up, creates job files for processing, etc.). Ensures related business processes will run on software
Provides software support/guidance by answering questions on function, features, and usage of software products. Support may be at the customer site or remote
Communicates the customer’s needs/expectations with programmers, other team members, and team leaders
Maintains effective communication with customers throughout the entire project/case
Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution
Prepares training materials and documentation for customers and internal users
May perform other job duties as assigned
Qualification
Required
A minimum of 18 months of working in a financial institution with deposit applications (teller, new accounts, back office, etc.)
This position entails 50-60% travel for software implementations. All travel expenses (airfare, meals, lodging, and transportation) are covered by the company. You can expect to take 1-2 trips per month, each lasting an average of 6-9 days, depending on the project's phase
The ability to work extended hours that include nights and weekends as needed
Preferred
Previous bank data conversion experience
Silverlake or 20/20 experience
Bachelor's degree within Finance or Accounting
Benefits
Comprehensive benefits designed to support your physical, mental, and financial health
Company
Jack Henry
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
5001-10000 employees
H1B Sponsorship
Jack Henry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-11-20IPO
Leadership Team
Greg Adelson
Chief Executive Officer
Kevin williams
CFO
Recent News
Benzinga.com
2026-02-04
2026-02-03
Company data provided by crunchbase