HCL Global Systems Inc · 3 months ago
Microsoft CE CRM Developer
PA
Full-time
Onsite
Senior Level
5+ years expHCL Global Systems Inc is seeking a Microsoft CE CRM Developer with extensive experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape. The role involves deep understanding of Dynamics 365 CE capabilities, customization, configuration, and integration with back-office systems.
ConsultingSoftwareHuman ResourcesInformation TechnologyB2BStaffing Agency
Responsibilities
5+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape
Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications
Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers
3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc
Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways
Familiarity with Agile development methodologies
Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module
Qualification
Required
5+ years' experience in developing and configuring business applications within the MS Dynamics 365 CE CRM landscape
Deep understanding of Dynamics 365 CE capabilities including Dynamics 365 Customer Service, including customization, configuration, and user management
Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications
Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering at least 2 Dynamics CE implementation projects for high volume contact centers
3+ experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc
Hands-on experience with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways
Familiarity with Agile development methodologies
Proficient in Microsoft Office 365 suite (Teams, Word, Excel, PowerPoint) and Microsoft ADO Testing Module
Bachelor's degree in business management or information systems
This role should have the following certifications: Dynamics 365 Fundamentals (MB-910)
Microsoft Power Platform + Dynamics 365 Core (MB-200)
Power Platform App Maker Associate (PL-100)
Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
Power Platform Developer Associate (PL-400)
Preferred
This role should be working towards the following certifications: Power Platform Functional Consultant Associate (PL-200)
Dynamics 365 + Power Platform Solution Architect Expert (PL-600)
MS Dynamics Fast Track recognized architect
Microsoft Most Valuable Professional (MVP) recognized
Company
HCL Global Systems Inc
HCL Global Systems is a staffing and recruiting company providing consulting and business solutions.
1001-5000 employees
H1B Sponsorship
HCL Global Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (265)
2024 (285)
2023 (378)
2022 (390)
2021 (470)
2020 (736)
Funding
Current Stage
Late StageLeadership Team
A
Andy HCL
Cheif Marketing Officer
Company data provided by crunchbase