Sullivan University · 5 days ago
Support Services Technician
Lexington, KY
Full-time
Onsite
Entry Level
2+ years expSullivan University is an organization that is truly committed to making a difference, and they are seeking a Support Services Technician. This role involves providing support to the Sullivan University System campuses and business locations, including managing classroom computer configurations and coordinating support efforts with the help desk.
Higher Education
Responsibilities
Answers help desk calls as received and uses tracking software to track and manage help requests
Provides basic troubleshooting for user requests pertaining to systems and network management
Assists in hardware trouble shooting requests of student, faculty and staff computing equipment
Assists in configuration of classroom networks and hardware equipment when needed
Performs other duties as assigned
Qualification
Required
Two years related experience
Proficient knowledge of computer hardware and operating systems
Must possess excellent customer service, communication, organizational and interpersonal skills
Ability to work well and communicate with users at all levels and build productive and collaborative working relationships
Ability to maintain concentration and attention to detail while working for extended periods of time
Must be able to sit and/or stand for extended periods of time
Must be able to hear and speak well enough to communicate with students, faculty, and staff face to face and via the telephone
Must be able to maneuver about campus and business unit facilities
Preferred
Associate Degree in Computer Science or related field preferred
Call Center or previous helpdesk experience preferred
An equivalent combination of education and work experience may be considered
Benefits
90% Tuition Discount through the Master’s degree level for the employee and 40% dependent discount after your first quarter from date of hire (dependent discount increases to 90% after 3 years).
A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance.
401K
Competitive Salary
11 Paid Holidays
Paid Vacation and Sick Time
Employee Referral Bonus
Employee Discounts at Local Restaurants and Venues
Comprehensive Wellness Program
Company
Sullivan University
Sullivan University is a school in Lexington.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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