Minnesota IT Services · 1 day ago
Application Support Specialist - ITS2
St Paul, MN
Full-time
Hybrid
Entry, Mid Level
$27.76/hr - $45.14/hr
2+ years expMinnesota IT Services is the information technology agency for the State of Minnesota, dedicated to delivering secure and reliable technology solutions. The Application Support Specialist will provide application and data support services for the Minnesota Department of Transportation, ensuring that applications are supported per service level agreements and business partner satisfaction.
Cloud ComputingAppsInformation TechnologyIT Infrastructure
No H1B
Responsibilities
Provide MNIT DOT application and data support services for commercial-off-the-shelf (COTS) and custom-built per the priorities set by the supervisor
Provide BA services for a software engineering team
Communicate, coordinate, deliver and/or resolve simple to complex application and data support service tasks to ensure MnDOT applications are supported per the application’s service level agreement, support model, and to the satisfaction of the MnDOT business partner
Qualification
Required
Minimum of two (2) years of IT related experience in technical application support and development functions
Experience developing, configuring, troubleshooting, and supporting Commercial-off-the-Shelf (COTS), custom-built and middleware applications using the .NET framework, C# and Microsoft SQL Server
Experience designing and developing data structures and supporting queries and stored procedures
Experience working with and across multiple IT services (application, database, infrastructure, service desk)
Demonstrated ability to communicate clearly and effectively in a manner that facilitates mutual understanding
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving to deliver positive user experiences
Education in Information Technology (IT) or an IT related field may substitute for experience as follows: a master's degree for eighteen (18) months of experience; a bachelor's degree for one (1) year; and an associate's degree for six (6) months
Preferred
Knowledge of MNIT's services, standards, policies, and processes
Experience supporting transportation, traffic, or construction related applications/systems or data products
Strong skills in self-motivation, being a team player, being inclusive, developing rapport, networking, resolving conflict and negotiating diplomatically with others
Ability to effectively work directly with customers to identify, define, validate and prioritize user needs and requirements
Benefits
Paid vacation and sick leave
12 paid holidays each year
Low-cost medical, dental, vision, and prescription drug plans
Fertility care, including IVF
Diabetes care
Dental and orthodontic care for adults and children
6 weeks paid leave for parents of newborn or newly adopted children
Pension plan that provides income when you retire (after working at least three years)
Employer paid life insurance to provide support for your family in the event of death
Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
Tax-free expense accounts for health, dental, and dependent care
Resources that provide support and promote physical, emotional, social, and financial well-being
Training, classes, and professional development
Tuition reimbursement
Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support
A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Company
Minnesota IT Services
Minnesota IT Services is an information technology agency that offers leadership and planning services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeff Nyberg
Chief Technology Officer
Recent News
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