Woodrow Corporation · 1 day ago
Senior Accounts Receivable Analyst & Customer Service Representative
Springfield, OH
Full-time
Onsite
Mid, Senior Level
3+ years expWoodrow Corporation is a trusted leader in industrial graphics and custom OEM printed products for over 50 years. They are seeking a Senior Accounts Receivable Analyst & Customer Service Representative to manage billing and collections while ensuring excellent customer service. This role involves generating invoices, processing payments, and resolving customer inquiries and complaints.
ManufacturingPrintingProduct Design
Responsibilities
Generate and distribute accurate invoices; monitor aging reports and perform proactive outreach on overdue accounts
Post daily deposits (ACH, Check, Credit Card) and reconcile any discrepancies
Act as the primary point of contact for billing questions, account updates, and general service inquiries via phone and email
Investigate and resolve customer complaints or pricing disputes with a focus on "win-win" outcomes
Maintain clean, up-to-date customer records in our ERP/Accounting Software: Microsoft Dynamics 365: Business Central
Qualification
Required
3+ years in Accounts Receivable, Billing, or a heavy-volume Customer Service role
You view collections as a customer service task, not a confrontation
Proficiency in Excel (v-lookups are your friend) and experience with accounting software
Exceptional verbal and written skills. You can explain a complex billing error clearly and kindly
You're the type of person who notices a missing decimal point from a mile away
Maintain clean, up-to-date customer records in our ERP/Accounting Software: Microsoft Dynamics 365: Business Central
Preferred
Manufacturing Experience is a plus - understanding the order to shipment process
Previous Accounts Receivable Experience is a plus
Benefits
Health, dental, and vision insurance
401(k) matching
Profit Sharing
Generous PTO
A supportive team culture that values work-life balance
Professional development opportunities
Company
Woodrow Corporation
Woodrow Corporation specializes in the manufacturing of industrial graphic overlays, labels, decals, and nameplates.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase