AdventHealth · 8 hours ago
Sr IT Support Specialist
Burleson, TX
Full-time
Onsite
Senior Level
$27.13/hr - $50.47/hr
5+ years expAdventHealth is committed to uplifting the community and providing a supportive environment. The Sr IT Support Specialist will be responsible for installing hardware and software, leading projects, and providing technical support to ensure efficient IT operations.
PublishingHealthcareHospitalHealth CareOnline Portals
Responsibilities
Installs consumer-based hardware and software on devices and operating systems
Follows AIT standards for devices and software
Works with enterprise technical and business support teams as required
Communicates with consumers to provide solutions to technical problems
Leads mid to large-size projects and special initiatives within allotted timeframe
Follows and maintains AIT standard operating procedures for field operations
Creates and references centralized AIT Field Operations knowledge bases
Performs preventive maintenance and advanced level repairs for company devices and works with designated information technology vendors for support
Assists in the configuration of image builds and/or modifications to assist AIT teams
Directs, guides, and/or mentors ITSS Associate and intermediate-level positions to improve teamwork, knowledge, and customer service
Provides oversight and expertise to ensure the ITSS team maintains inventory, spare hardware, and related inventory records
Provides leadership and direction to site walk-throughs and audits to ensure accurate equipment and compliance
Works closely with inventory and purchasing processes to support needed projects
Creates appropriate team, process, or inventory reports using Business Intelligence (BI) tools
Oversees day-to-day operations of information technology contractors for projects
Other duties as assigned
Qualification
Required
Expertise with various Internet Browsers
Proficient with Microsoft Office suite
Proficient with current Microsoft and Mac operating systems
Expert at device imaging processes
Advanced knowledge of mobile devices
Proficient with projects and time tracking processes and concepts
Demonstrates advanced trouble shooting and problem-solving skills
Advanced knowledge of workstation management software
Experienced with common peripherals and accessories
In-depth knowledge of IT security best practices
Knowledgeable of network architecture and troubleshooting techniques
High School Grad or Equiv
5+ years of experience in the desktop environment, troubleshooting and maintaining computer systems in a complex corporate environment
CompTIA A+ Certification (COMPTIA-A+) OR
CompTIA Network+ OR
CompTIA Security+ Certification OR
Cisco Certified Network Associate (CCNA) OR
AWS Certified Cloud Practitioner (AWS-CCP) OR
Certified in Cyber Security (ISC2 CC) OR
Microsoft 365 Certified: Endpoint Administrator Associate (ENDPOINT ADM) OR
Microsoft Certified: Fundamentals series (Cloud, Azure, AI, Data, Security etc.) (FUNDAMENTALS)
Preferred
In-depth working in a highly matrixed, healthcare environment
Advanced customer service and de-escalation skills
Associate in healthcare, business, or technology related field
Bachelor's in healthcare, business, or technology related field
in healthcare, business, or technology related field
Benefits
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Company
AdventHealth
AdventHealth is a nonprofit healthcare system providing whole-person care through hospitals, clinics, and virtual services.
501-1000 employees
H1B Sponsorship
AdventHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Florida Blue FoundationKentucky Opioid Abatement Advisory Commission
2025-09-15Grant
2023-10-05Grant· $0.25M
Leadership Team
Clifton Scott
COO Flagler | St. Johns Market
Bela Nand
Chief Medical Officer
Recent News
2026-02-04
2026-02-03
Company data provided by crunchbase