TEKsystems · 7 hours ago
IT Support Technician
Austin, TX
Contract
Onsite
Mid, Senior Level
$30/hr - $40/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Technician to join their growing team. The role involves delivering customer service, onboarding new employees, and supporting the local office IT infrastructure.
Information Technology
Responsibilities
Deliver the highest level of customer service in a collaborative and distributed environment with a focus on helping people resolve issues as the first point of contact in our helpdesk
Update, maintain, and dispatch tickets routed to our ticketing system
Onboard new employees, from setting up accounts, equipment procurement and equipment hand-off
Installation, configuration and maintenance of laptops, network devices, printers, VoIP phone system and other office equipment
Track hardware and software inventory
Continuous review of business and IT processes, technologies, deployments and make recommendations for improvements
Document and train users on IT systems and standard methodologies
Provide A/V support
Coordinate with external vendors to service or repair equipment
Patch management on corporate infrastructure
Qualification
Required
Superb communication, documentation and customer service skills
5+ years of experience providing IT support in a corporate environment
5+ years of experience in support and troubleshooting of Mac OS platforms and Windows operating systems
Ability to work independently or collaboratively
Experience in cloud hosted solutions (G-Suite, Office 365, Netsuite, Salesforce)
Experience working with Cisco, Meraki, and other network solutions
Experience with routers, switches, firewalls, wireless access points
Understanding of network protocols (TCP/IP, addressing, DNS)
Familiarity with device management systems (ie. JAMF, Intune)
Familiarity with IT compliance and change management concepts is a plus
Travel when needed to support remote offices (less than 5% of the time)
Must be able to lift up to 50 pounds
Preferred
ACMT certified
Certified Casper Technician (CCT) or JAMF 200 Certification
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase