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TEKsystems · 5 hours ago

Desktop Support (2nd Shift)

New York, NY

Full-time

Onsite

Mid Level

$20/hr - $25/hr

TEKsystems is a leading provider of business and technology services, specializing in transforming client operations. They are seeking a Desktop Support professional responsible for computer imaging, deployment, and providing exemplary customer service while troubleshooting hardware and software issues.

Information Technology

H1B Sponsor Likely

Responsibilities

Computer imaging and upgrades

PC’s and printer deployment

Windows 11 upgrades

Wyse terminal setup and configuration

MDM migrations (Intune)

Clinical software installations

Customer service and communication

Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion

Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures

Provide exemplary customer service across all levels of the organization; embrace a “never-say-no” attitude when addressing customer issues

Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT

Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities

Perform checkpoint rounds throughout the environment to ensure all equipment is operational

Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to

Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone

Responsible to solve typical software and hardware problems and malfunctions on these systems

Act as a technical resource to clients in making hardware and software acquisition recommendations

Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses

Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation

Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels

Be compliant with all responsibilities and administrative tasks: Innotas, timely journal entries, use of standard email templates, etc

Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department

Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc

Responsible to resolve specified number of tickets per day

Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices

Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue

Qualification

Windows 11Desktop SupportTroubleshootingActive DirectoryInTuneCustomer serviceHealthcare experienceA+ Certification

Required