TEKsystems · 8 hours ago
Voice Administrator
San Antonio, TX
Contract
Hybrid
Mid Level
$28/hr - $35/hrTEKsystems is a leading provider of business and technology services. They are seeking a Voice Administrator to maintain the incident/task queue, manage telecommunication issues, and support the transition from Avaya to Microsoft Teams.
Information Technology
Responsibilities
Maintain the incident/task queue to close ~40 tickets a day
Research and document station programming for Teams conversion project
Working with telecommunication carriers to troubleshoot circuit issues/outages
Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing – coordinating with internal customers for scheduling and implementation
Track and prioritize multiple tasks, completing 30+ requests daily
With minimal direction support Avaya AAFD users using Avaya System Manager
Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems
Escalate complex issues to higher-tier support if needed
Maintain accurate and detailed ticket updates in ServiceNow
Take initiative in managing and keeping the task queue clean
Ensure tasks are addressed and closed quickly while maintaining quality
Verify that issues are fully resolved to prevent repeat tickets
Continuously monitor ticket backlog and work proactively to reduce open requests
Strong knowledge of Avaya telephony systems and day-to-day ticket handling
Proficient in Microsoft Excel, including pivot tables and lookup tables
Experience documenting and tracking work in ServiceNow or similar ticketing systems
Basic knowledge of Microsoft Teams Calling is a plus
Qualification
Required
Maintain the incident/task queue to close ~40 tickets a day
Research and document station programming for Teams conversion project
Working with telecommunication carriers to troubleshoot circuit issues/outages
Prior Avaya System Administrator experience (MACD – Moves, Adds, Changes, & Deletes) – prefer to have someone with recent experience
Carrier circuit experience (Avaya, Spectrum, Verizon, etc)
Not running on the latest version of avaya; they are running on 8.1 version
Moving away from avaya to teams; a year and a half project; they have one person handling the queue rn so they are needing a one more person to help manage
They need avaya; Cisco will not work
Process user and phone setup changes in the Avaya system to include extensions, voicemail, call routing – coordinating with internal customers for scheduling and implementation
Track and prioritize multiple tasks, completing 30+ requests daily
With minimal direction support Avaya AAFD users using Avaya System Manager
Incident Management & Troubleshooting
Investigate and resolve issues related to Avaya phone systems to include call quality, connectivity, and feature-related problems
Escalate complex issues to higher-tier support if needed
Maintain accurate and detailed ticket updates in ServiceNow
Proactive Task & Queue Management
Take initiative in managing and keeping the task queue clean
Ensure tasks are addressed and closed quickly while maintaining quality
Verify that issues are fully resolved to prevent repeat tickets
Continuously monitor ticket backlog and work proactively to reduce open requests
Strong knowledge of Avaya telephony systems and day-to-day ticket handling
Proficient in Microsoft Excel, including pivot tables and lookup tables
Experience documenting and tracking work in ServiceNow or similar ticketing systems
Basic knowledge of Microsoft Teams Calling is a plus
Preferred
A carrier background is a plus
Want someone who can hit the ground running
On time, reliable
Avaya IP office is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase