TEKsystems · 1 day ago
Production Support Engineer
Plano, TX
Full-time
Hybrid
Entry, Mid Level
$46.35/hr - $46.35/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions for transformation. The Production Support Engineer role focuses on ensuring critical applications and services operate smoothly, involving incident resolution, system monitoring, and maintaining system reliability.
Information Technology
Responsibilities
Monitor production applications and systems to ensure uptime, performance, and availability
Troubleshoot and resolve incidents across application, database, infrastructure, and network layers
Perform root cause analysis on recurring issues and implement long‑term corrective actions
Support deployments, configuration changes, and release activities
Maintain and improve monitoring, alerting, and logging tools
Collaborate with development and QA teams to understand new features and potential operational impacts
Create and update runbooks, documentation, and knowledge articles
Participate in on‑call rotation and respond to high‑priority incidents
Work with infrastructure teams to address environment‑related issues (servers, storage, networking, integrations)
Ensure compliance with operational standards, security policies, and change management processes
Identify areas for automation to improve reliability and reduce manual intervention
Qualification
Required
Experience supporting applications in production or mission‑critical environments
Strong troubleshooting and analytical skills
Familiarity with Linux/Windows servers, log analysis, and system monitoring tools
Basic understanding of databases (SQL/NoSQL), APIs, and application architecture
Experience with ticketing systems, incident management, and on‑call workflows
Ability to communicate effectively with both technical and non‑technical stakeholders
Preferred
Experience with cloud environments (AWS, Azure, GCP)
Scripting/automation skills (Python, Bash, PowerShell)
Familiarity with CI/CD tools and release pipelines
Knowledge of container technologies (Docker, Kubernetes)
Understanding of ITIL processes (Incident, Problem, Change Management)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase