NetSuite · 10 hours ago
Configuration Support Analyst – Support Services
Orlando, FL, United States
Full-time
Onsite
Mid Level
$19.62/hr - $38.32/hr
3+ years expNetSuite is a company that provides cloud-based business management software. The Configuration Support Analyst role involves configuring service requests and supporting application maintenance, requiring collaboration with stakeholders and ensuring accurate workflow validation.
Cloud ComputingEnterprise SoftwareSaaSElectronicsSoftwareAppsComputerCRMiOS
No H1B
Responsibilities
Provide Level 2 customer support for technical and functional issues via phone and electronic channels
Conduct scope assessment, gather requirements, and configure application solutions
Execute change management procedures and validate configuration accuracy through workflow testing
Troubleshoot software defects, for ongoing support activities post-implementation
Deliver consultation on best practices and configuration standards across solutions
Collaborate with internal stakeholders and participate in structured service delivery processes
Qualification
Required
Two to four (2–4) years of client-facing or customer support experience
Two (2) years supporting software applications
Associate's degree, bachelor's degree, or relevant technical training preferred
Demonstrated prioritization, analytical thinking, and complex problem-solving ability
Preferred
Clinical or healthcare information technology experience, including Cerner or Oracle Health
Experience with CCL, SQL, or related query languages
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
crnasia.com
2025-11-27
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