AMEX Healthcare · 5 hours ago
Senior Program Enablement Manager- Financial Crimes Risk 1LOD
New York, NY
Full-time
Hybrid
Senior Level
$104K/yr - $175K/yr
5+ years expAmerican Express is a company with a long history of innovation and commitment to its customers. The Senior Manager, 1LOD Program Enablement is responsible for driving enterprise change management to ensure effective adoption of financial crimes remediation initiatives across the First Line of Defense.
RetailHealthcarePharmaceuticalLogisticsFreight ServiceMedicalProcurement
No H1B
Responsibilities
Own and continuously evolve the 1LOD Program Enablement Framework supporting financial crimes remediation across the First Line
Develop and execute enterprise engagement and enablement plans, including:
Organizational and staffing changes
Rollout of new frameworks, standards, and procedures
Operating model and process updates
Partner with 1LOD Program Execution and 1LOD Program Reporting to align change activities to remediation milestones, risks, and delivery priorities
Track adoption, usage, and effectiveness of remediation changes using defined metrics and qualitative feedback
Perform post-implementation sustainability checks to validate controls, processes, and behaviors remain effective over time
Trigger re-entry into issue management or remediation workflows when adoption breaks down or fixes fail to sustain
Support onboarding, training, and enablement activities, ensuring impacted teams understand new expectations, processes, and controls
Ensure change activities are regulator-ready, with clear documentation, evidence of adoption, and traceability to remediation commitments
Qualification
Required
5+ years of experience in change management, transformation, program enablement, or operational risk implementation
Proven experience leading enterprise-wide change initiatives in highly regulated environments
Strong understanding of change management methodologies, adoption measurement, and sustainability practices
Experience partnering with business, operations, risk, compliance, and training teams to embed change at scale
Demonstrated ability to assess effectiveness, identify breakdowns, and drive corrective action
Excellent communication skills with experience developing executive, enterprise, and frontline communications
Comfortable operating in complex, matrixed environments with competing priorities and regulatory scrutiny
Bachelor Degree
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase