Lynden Logistics · 10 hours ago
Technical Support Specialist
Seattle, WA
Full-time
Onsite
Entry, Mid Level
$32/hr - $41/hr
2+ years expLynden Incorporated is a family-owned transportation and logistics company seeking a Technical Support Specialist to join their SeaTac based team. In this role, you will be responsible for providing advanced troubleshooting, diagnostics, repairs, and deployments for end-user hardware, software, and IoT systems.
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Responsibilities
Provide advanced troubleshooting, diagnostics, and repairs for end-user hardware, software, and IoT systems via phone, chat, remote tools, or onsite intervention
Install, image, configure, deploy, and maintain desktops, laptops, peripherals, servers, printers, cameras, and mobile devices, including troubleshooting associated hardware, software, and network services
Manage and prioritize escalated incidents and project tasks through ticketing and project-management systems to ensure accurate, sequenced, and compliant resolution
Lift items over 25 lbs. and work in confined spaces to replace workstations, monitors, run cabling, and perform other physical tasks
Document all hardware and software maintenance, troubleshooting activities, and ticket updates in accordance with company standards
Maintain the company’s hardware and software asset inventory, ensuring records are current and accurate
Advise end users on selecting hardware and software solutions that meet business requirements
Stay current with developments in workstation and mobile operating systems, and internal networking practices
Qualification
Required
Minimum 2 years' experience in technical support role
Must be able to obtain TWIC (Transportation Workers Identification Credential)
Associate's degree or equivalent from two-year College or technical school in relevant subject
Preferred
Virtual server and desktop infrastructure
Enterprise mobility management and deployment of Android devices
Windows Server 2016, 2019, 2022 and/or Linux
Industrial label printers and multifunction enterprise devices
IP Camera infrastructure and video management systems
CompTia A+, Network+ and/or Security+ certification
Benefits
Discretionary bonus program
Competitive wages + annual wage reviews
Cell Allowance: $10 per month
Two medical plans starting as low as $0/month
Medical, dental and vision for your family for $222/month (HDHP)
Flexible Spending Account (FSA) or Health Savings Account (HSA)
Mental health programs (in-office and virtual)
17 days Paid Time Off a year + additional paid extended leave. PTO increases with tenure
8 paid holidays each year
401(k) with company match + additional contributions
No-cost Employee assistance program, life insurance, long term disability and AD&D
Tuition Reimbursement program
Mass transit reimbursement
Career advancement through internal promotions
Company
Lynden Logistics
Lynden Logistics is a full-service transportation and logistics provider.
501-1000 employees
H1B Sponsorship
Lynden Logistics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Alex McKallor
Exec VP COO
Recent News
Company data provided by crunchbase