Four Seasons Hotels and Resorts · 7 hours ago
Overnight Front Desk Receptionist
Nashville, TN
Part-time
Onsite
New Grad, Entry LevelFour Seasons Hotels and Resorts is seeking an Overnight Front Desk Receptionist for their new hotel in Nashville. This role involves creating exceptional first and last impressions for guests through genuine service, professionalism, and attention to detail, while managing guest registrations and requests efficiently.
HospitalityTravelReal EstateSportsHotelLeisureRental Property
Responsibilities
Welcome and register hotel guests, explain accommodations, and establish payment methods
Check guests out efficiently, preparing and explaining billing details
Respond to guest requests with warmth and accuracy, adding thoughtful recommendations to enhance each stay
Assist guests pre-arrival and in-house with personalized arrangements, including local tours, dining reservations, transportation, and other experiences
Handle packages, faxes, messages, and mail in a timely manner
Communicate effectively with guests through in-person interactions, phone, email, and the Four Seasons chat system
Utilize multiple systems including OPERA PMS, Concierge software, and guest recognition tools to ensure a seamless experience
Resolve guest concerns promptly and professionally, always seeking to turn moments of service recovery into memorable experiences
Maintain updated local knowledge of Nashville’s best restaurants, attractions, and cultural experiences to make personalized recommendations
Perform additional tasks and projects as assigned by management
Qualification
Required
Ability to work overnight shifts is required
Strong communication and interpersonal skills
Proven ability to remain composed under pressure and adapt to a dynamic environment
Detail-oriented with strong problem-solving abilities
Team player with a passion for delivering exceptional service
Proficiency in English (reading, writing, and speaking)
Excellent computer skills, including Microsoft Excel
Authorization to work in the United States is required for this role
Preferred
Previous Front Desk or Front Office experience preferred, ideally in a luxury hotel environment
Knowledge of OPERA PMS or similar systems preferred
Familiarity with the Nashville area is an advantage
Benefits
Competitive salary and comprehensive benefits package.
Excellent training and development opportunities to help you master your craft.
Inclusive and dynamic employee culture where you are encouraged to be your authentic self.
Employee discounts for stays at any Four Seasons property worldwide.
Complimentary dry cleaning for employee uniforms.
Complimentary employee meals.
Employee Assistance Program and 401(k) retirement plan.
Ongoing employee engagement and recognition programs.
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
Founded in 1961
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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