Pivot Bio · 14 hours ago
Senior IT Support Technician
St. Louis, MO
Part-time
Onsite
Senior Level
$33/hr - $41/hr
6+ years expPivot Bio is pioneering game-changing advances in fertilizer technology by harnessing the power of naturally-occurring microbes and modern gene editing. The Senior IT Support Technician serves as the operational lead for end-user support, ensuring high-quality service delivery and acting as the escalation point for complex issues.
BiotechnologyAgricultureRenewable EnergyAgTechCleanTech
Responsibilities
Partner with the IT Operations Leadership to set support priorities, align goals, and provide peer-level guidance, mentoring, and feedback to the IT Support team
Own the IT Support ticket queue, ensuring SLAs are met and escalations are handled efficiently
Act as the primary escalation point for complex end-user issues and cross-functional support incidents
Continuously improving IT delivery processes to drive consistency, efficiency, and a strong employee experience
Collaborate closely with IT Engineering and Security on cross-functional initiatives, tool improvements, and incident resolution
Lead end-user hardware lifecycle processes, including provisioning, refreshes, asset tracking, and disposal
Support software license tracking and procurement planning for user-facing technologies
Analyze support metrics and trends to improve response times, first-contact resolution, and overall service quality
Drive documentation standards, knowledge base improvements, and operational readiness
Partner with People Operations and department leaders to ensure smooth onboarding, offboarding, and role-change technology workflows
Qualification
Required
6+ years of experience in IT support, systems administration, or a related technical support role
Strong proficiency with Windows and macOS environments, including MDM platforms such as JAMF or Intune
Experience working with identity and access platforms, including Microsoft Entra
Hands-on experience supporting Microsoft 365 applications including Outlook, SharePoint, and Teams
Proven ability to support remote and hybrid staff via phone, email, and remote support tools
Solid understanding of core networking concepts such as DHCP, DNS, VLANs, and wireless troubleshooting
Strong troubleshooting skills, attention to detail, and ability to prioritize effectively in a fast-moving environment
Experience working within IT service management platforms, Zendesk preferred
Clear, concise communicator who builds trust and collaborates effectively across departments
Preferred
Experience acting as a senior or lead support resource in a fast-paced or scaling organization
Ability to define, track, and improve service metrics such as SLA, MTTR, and CSAT
Working knowledge of IT asset management and software licensing best practices
Comfortable influencing without authority and driving outcomes through collaboration
Company
Pivot Bio
Pivot Bio is an agricultural tech company improving the microbiome by taking nitrogen from the air and making it available for plants.
201-500 employees
H1B Sponsorship
Pivot Bio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (5)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$616.9MKey Investors
DCVC,Temasek HoldingsBloombergNEFBreakthrough Energy Ventures,Temasek Holdings
2021-07-19Series D· $430M
2021-04-08Grant
2020-04-30Series C· $100M
Leadership Team
Christopher Abbott
Chief Executive Officer
Robert Houghton
Chief Financial Officer
Recent News
2025-12-15
2025-12-15
Company data provided by crunchbase