Inside Higher Ed · 6 hours ago
ITOps / Observability Engineer
Columbus, OH
Full-time
Onsite
Mid Level
4+ years expInside Higher Ed is seeking an IT Operations and Observability Engineer to monitor, maintain, and support the availability and performance of enterprise IT systems. This role involves real-time systems monitoring, incident triage, and escalation using enterprise observability tools.
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Responsibilities
The IT Operations and Observability Engineer monitors enterprise systems, networks, and services using tools such as SCOM, Splunk, SolarWinds, and cloud-based monitoring platforms, responding to alerts, anomalies, and service degradations in accordance with established operational procedures
The role triages incidents, opens and manages tickets using structured workflows (ServiceNow or Jira-equivalent systems), performs initial troubleshooting and impact assessment, and escalates issues to appropriate engineering or infrastructure teams as needed
This position maintains real-time operational dashboards, validates alert accuracy, and assists in tuning thresholds and notifications to reduce noise and improve signal quality
The engineer documents incidents, troubleshooting steps, handoffs, and resolutions to ensure continuity across shifts and contributes to the creation and maintenance of standard operating procedures, runbooks, and knowledge base articles
The role also supports Linux and Windows environments, monitors distributed and network-connected systems in hybrid and cloud environments, validates data integrity within monitoring and reporting systems, and assists with asset tracking and environment awareness
The engineer provides operational support for internal users and technical teams while adhering to security, compliance, and change management requirements
Qualification
Required
Bachelors degree or equivalent combination of education and experience
At least 4 years of experience in IT operations, NOC, or systems monitoring roles with hands-on exposure to enterprise monitoring and observability platforms such as SCOM, Splunk, SolarWinds, and cloud-native monitoring solutions (e.g., Azure Monitor, AWS CloudWatch, or equivalent)
Experience with incident triage, alert response, ticket-based workflows, and escalation procedures
Strong troubleshooting, documentation, and communication skills
Familiarity with Linux and Windows operating environments and distributed system monitoring
Preferred
Experience in a 24/7 or shift-based NOC environment
Familiarity with ITIL-aligned incident and problem management practices
Experience tuning alerts and dashboards
Strong analytical skills using tools such as Excel or similar reporting platforms
Experience with IT Operations / Systems Administration
Experience supporting collaboration tools and integrating monitoring systems with alerting and incident response workflows
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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