RJ Schinner Co., Inc. · 9 hours ago
Customer Service Representative
Bethlehem, PA
Full-time
Onsite
Entry Level
1+ years expRJ Schinner Co., Inc. is a well-established company with 75 years in the business, providing essential products across the U.S. The Customer Service Representative is responsible for ensuring customer satisfaction by addressing product and delivery inquiries, processing orders, and resolving delivery issues.
Wholesale
Responsibilities
Builds sustainable relationships of trust through open and interactive communication
Meets call handling and order entry quotas
Handles complaints, provide appropriate solutions and alternatives
Keeps records and track the pricing for customers a
Reviews Deduction Lists, Credit Report, and Pricing Over-Ride Report
Communicates with Warehouse Managers on late, large and/or add on of orders
Works closely with other Customer Service Reps to encourage a teamwork environment
Expedites Reports (back orders/open orders)
Tracks status of products and stock requests with Purchasing team
Qualification
Required
1-3 years of effective customer support experience
Strong phone skills
Dynamic active listening skills
Impassioned customer satisfaction focus
Solid ability to effectively adapt and respond to different types of situations
Proven ability to prioritize and manage time efficiently
Preferred
Customer support experience in a wholesale redistribution environment
Familiarity with Eclipse (AS400)/Solar (Window based) system
Benefits
Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
Two weeks’ paid time off your first year, paid holidays and paid leave program
Internal advancement opportunity
Up-to-date technology and operations equipment
New-hire and on-going training opportunities
Regular Employee Appreciation events
Employee pricing program on RJ Schinner sold products
½ off RJ Schinner Apparel, and much more!
Company
RJ Schinner Co., Inc.
At RJ Schinner Redistribution, we specialize in identifying opportunities and formulating solutions. When established in 1951 by Robert J.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Siekierski
CFO
Company data provided by crunchbase