NEOGOV · 19 hours ago
SENIOR INFORMATION TECHNOLOGY PROJECT SUPPORT ANALYST
CITY OF CARSON, CA
Full-time
Onsite
Senior Level
$108K/yr - $138K/yr
5+ years expThe City of Carson is now accepting applications for the position of Senior Information Technology Project Support Analyst. The role involves providing advanced project support and administrative service for IT software and hardware projects, ensuring effective integration and customer adoption across city departments.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Provide high-level technical specification documentation required for project planning, RFPs and RFQs, research and conduct market research on new competitive vendor solutions, identify project implementation risks based upon analysis of similar client data, review existing whitepapers, attend customer user groups, identify and engage Value Added Resellers with expertise in delivering technologies, coordinate support and troubleshooting incidents related to project implementation with vendors, ITS staff, and city stakeholders
Lead assigned IT projects from planning through implementation and evaluation, managing scope, timeline, budget, and resources
Develop detailed project plans, including milestones, deliverables, and risk management strategies
Facilitate stakeholder meetings, gather requirements, and communicate project progress effectively
Oversee the integration of new systems and technologies into the city’s existing IT environment, ensuring compatibility, efficiency, and alignment with user needs
Identify and implement improvements to enhance IT operations and service delivery
Manage relationships with external vendors and service providers, including contract negotiations and performance monitoring
Ensure compliance with service level agreements (SLAs) and oversee vendor service quality
Develop and maintain comprehensive documentation for IT systems, configurations, and procedures post implementation, including customizations, workarounds, and follow up items
Provide training and guidance to city staff on new technologies, and best practices
Serve as a technical training lead on project implementations for internal stakeholders, mentor for junior IT staff, providing guidance and support on project management best practices
Collaborate with other departments to understand their IT needs pre and post project implementation and deliver appropriate solutions
Perform other related duties as assigned by the IT Director
Qualification
Required
Bachelor's degree in computer science, Information Technology, Business Administration, Public Administration, or related field
Five (5) years of experience in IT project management, with a minimum of two (2) years in a senior or lead role managing IT projects
Project Management Professional (PMP) certification is required. PMP will need to be completed within the first three months of employment. Experience in related field may be substituted for PMP
Manage complex IT projects, including planning, execution, and delivery within defined constraints
Diagnose and resolve advanced technical issues with hardware, software, and networks
Communicate effectively with technical and non-technical stakeholders
Develop and maintain clear and comprehensive technical documentation
Work independently and collaboratively in a team environment
Maintain confidentiality and integrity in handling sensitive information
Preferred
Additional certifications such as PMI Agile Certified Practitioner, ITILv4, CompTIA A+, Network+, Security+
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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