Onsite Technical Support Technician jobs in United States
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ITR Group · 13 hours ago

Onsite Technical Support Technician

positionMinneapolis, MN
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$25/hr - $40/hr
date1+ years exp

ITR Group is a consulting firm seeking an Onsite Technical Support Technician who will provide hands-on technical support at client sites. The role involves troubleshooting hardware and software issues, user provisioning, and collaborating with a tech team while ensuring excellent customer service.

ConsultingBig DataInformation TechnologyAnalyticsBusiness IntelligenceManagement Consulting
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Senior ManagementbadNo H1Bnote

Responsibilities

Serve as the primary onsite IT contact, addressing client needs and adjusting priorities as required
Perform new device deployments, user provisioning, and day-to-day deskside support
Troubleshoot and resolve hardware, software, network, and peripheral issues
Act as an escalation point for Level I technicians
Install, configure, test, and maintain operating systems, applications, and hardware
Research, test, and apply software patches, fixes, and updates
Monitor system performance and ensure reliable operation
Communicate technical information clearly to non-technical users
Train users and team members on systems, software, and interfaces
Document work and communicate project updates with clients and internal teams
Attend client visits, maintenance reviews, and team meetings as required

Qualification

Technical troubleshootingCustomer serviceNetworking fundamentalsMicrosoft 365Active DirectoryPatch managementWindows experienceMacOS experiencePrinter supportPeripheral supportCommunication skillsProblem-solving skillsTime management

Required

US Citizen or GC holder
1–3 years of experience in Information Technology
Strong customer service, communication, and problem-solving skills
Excellent time management and ability to handle changing priorities
Working knowledge of networking fundamentals (VLANs, TCP/IP, routing, Wi-Fi, switching)
Experience with Microsoft 365 (Office, Intune, Entra ID) and Active Directory
Experience with patch management, RMM tools, and ticketing systems (e.g., Autotask, ConnectWise)
Intermediate experience with Windows, macOS, workstations, printers, and peripherals
Ability to support 24/7 operations as needed
Reliable transportation to and from client sites

Benefits

Medical
Dental
401(k)

Company

ITR Group

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ITR Group offers enterprise project management, business intelligence, analytics, data warehousing, and app development services.
dateFounded in 1997
location
Saint Paul, Minnesota, USA
people-size51-200 employees
web-link
http://itrgroup.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Todd Montpetit
CEO/Founder
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Company data provided by crunchbase