Figma · 18 hours ago
Operations Program Manager
San Francisco, CA • New York, NY • United States
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $178K/yrFigma is a company on a mission to make design accessible to all, and they are seeking an Operations Program Manager to lead complex, cross-functional programs that enhance Product Support. The role involves driving initiatives that improve scalability and quality of support through collaboration with various teams and managing change effectively.
Enterprise SoftwareSoftwareAppsCollaborationDeveloper ToolsUX DesignWeb AppsWeb DesignWeb Development
Responsibilities
Own and drive complex, cross-functional programs that improve the scalability, efficiency, and quality of Product Support
Lead initiatives end-to-end, from problem definition and planning through execution, rollout, and iteration
Partner closely with Engineering, Product, Data, and Support teams to deliver tooling, workflow, and process improvements
Bring structure to ambiguous problem spaces by defining scope, success metrics, milestones, risks, and operating rhythms
Support change management and adoption for new tools and processes, ensuring teams are set up for success through transitions
Identify and surface insights from support data, customer feedback, and operational signals to inform prioritization and improvements
Communicate progress, tradeoffs, and decisions clearly to stakeholders and leadership
Qualification
Required
Proven ability to lead complex programs as a Program Manager or similar role, with clear ownership from start to finish
Experience working with Customer Support, Product Support, or Customer Operations teams
Comfort partnering with technical teams and operating across both operational and technical problem spaces
Strong communication and influencing skills, with the ability to drive alignment without direct authority
A high-ownership mindset, strong attention to detail, and comfort navigating ambiguity in fast-paced environments
Preferred
Worked on support tooling, internal tools, or operational workflows
Supported community, social, or forum-based support channels
Exposure to global or multi-language support environments
Partnered with workforce management, vendor operations, or analytics functions
Benefits
Health, dental & vision
Retirement with company contribution
Parental leave & reproductive or family planning support
Mental health & wellness benefits
Generous PTO
Company recharge days
A learning & development stipend
A work from home stipend
Cell phone reimbursement
Sales incentive pay for most sales roles
An annual bonus plan for eligible non-sales roles
Company
Figma
Figma is a collaborative design tool that enables teams to create, prototype, and test digital products on one platform.
Founded in 2012
1001-5000 employees
H1B Sponsorship
Figma has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (47)
2024 (27)
2023 (32)
2022 (35)
2021 (16)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$1.45BKey Investors
Alkeon Capital,Coatue,General CatalystDurable Capital PartnersAndreessen Horowitz
2025-12-08Post Ipo Equity
2025-07-31IPO
2024-07-17Secondary Market· $700M
Leadership Team
Dylan Field
CEO & Co-founder
Evan Wallace
Co-Founder
Recent News
The Motley Fool
2026-02-10
Company data provided by crunchbase