Optum · 4 hours ago
Associate Tech Support Analyst
Irving, TX
Full-time
Onsite
Entry Level
$28.94/hr - $51.83/hr
1+ years expOptum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The Associate Tech Support Analyst will provide on-site IT support in clinical locations, ensuring high-quality customer service and effective troubleshooting of hardware and software issues.
EducationHealthcarePharmaceuticalHealth CareMedical
Responsibilities
Manage day-to-day IT support operations at clinical locations using the current Reliant ticketing system which also includes traveling on site to clinics
Provide white gloves services for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users. Provide timely and accurate support to the user community
IT Support for any escalations from a clinical location
Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration; replacing parts as required
Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned
Provide excellent customer service
Qualification
Required
High School Diploma/GED (or higher)
1+ years of prior experience supporting PCs and printers
1+ years of experience with Microsoft Windows and Office, or Active Directory
Access to reliable transportation and valid US driver's license
Preferred
Bachelor's Degree
A+, Comp TIA and / or MCSA Certification
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase