Ampliwork · 1 day ago
AI Transformation Associate (Iwaki America)
Boston, MA
Full-time
Onsite
Entry Level
1+ years expIwaki America is a leading manufacturer of high-performance fluid handling and chemical pump solutions, and they are seeking an AI Transformation Associate to support the deployment and adoption of AI agents within their Customer Service and Technical Support organizations. This role focuses on enabling AI tools in real workflows, ensuring practical usability, and providing training and support to frontline users.
Artificial Intelligence (AI)Big DataSoftwareRoboticsBusiness IntelligenceDatabaseMachine Learning
Responsibilities
Work hands-on with Customer Service and Technical Support teams to support rollout and daily use of the first two AI agents
Observe and understand existing workflows, pain points, and escalation patterns
Ensure AI agents are practical, usable, and aligned with how teams actually work
Act as a trusted point of contact for frontline users as they adopt new tools
Serve as the primary liaison between Iwaki and Ampliwork for the initial deployments
Coordinate timelines, milestones, testing, and feedback loops
Translate frontline feedback into clear, actionable improvement requests
Support troubleshooting and refinement during early adoption
Train Customer Service and Technical Support staff on how to use AI agents effectively
Provide hands-on support during early usage and stabilization
Help build confidence and trust in the tools through clear communication and responsiveness
Track adoption, usage patterns, and early productivity gains
Gather qualitative feedback from users and managers
Provide regular updates to Iwaki leadership on progress, issues, and impact
Support additional AI agent deployments in other departments
Help coordinate cross-functional AI initiatives aligned with Iwaki’s broader strategy
Share learnings and best practices across teams as adoption grows
Qualification
Required
Recent undergraduate (last 1–3 years) from a local or regional university
Degree in Business Analytics, Business Administration, Engineering, Economics, or similar
Familiarity with AI concepts and agentic tools (no coding required)
Strong project management and organizational skills
Excellent written and verbal communication skills
Strong listening skills and comfort working with senior stakeholders
Intelligent, curious, and quick learner
Can-do attitude with a strong sense of urgency
Pragmatic and business-oriented
Comfortable operating in ambiguity
Strong sense of ownership and accountability
Preferred
Internship or project experience in analytics, operations, or digital transformation
Exposure to workflow automation or AI-enabled tools
Experience training others or managing cross-functional initiatives
Company
Ampliwork
Our vision is to reimagine work through the implementation of enterprise grade AI agents designed to manage complex tasks.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase