Complete Staffing Solutions · 13 hours ago
Manager of Learning and Development
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
$150K/yr - $150K/yr
3+ years expComplete Staffing Solutions is seeking a Manager of Learning and Development to enhance training programs for legal and non-legal staff across their offices in the United States. This role focuses on fostering a culture of continuous learning and ensuring staff proficiency in firm software and resources through effective training initiatives.
Enterprise SoftwareHuman ResourcesInformation TechnologyCRMStaffing Agency
Responsibilities
Primarily responsible for delivering New Hire and ongoing training classes and providing personalized technology coaching to lawyers and professional staff on the tools, devices, and services the Firm offers via various learning formats (e.g., virtual sessions, video, eLearning, classroom, 1:1, and presentations)
Supervising training team including delegation of duties for weekly new hire training, scheduling, specialty training programs, projects, performance, timesheets, and PTO
Implementing and maintaining new and ongoing training initiatives and programs for all employees to help ensure their further development and growth
Responsible for development and maintenance of the GM Training Curriculum: a master document containing all programs, instructional methodologies, sequence and duration for both onboarding and specialty trainings
Design, develop, and update training programs: Creating performance-based courses, work instructions, and training aids to ensure effective learning and application of technology tools
Managing workflows for and responding to training requests, including training hotlines, email addresses, and calendars
Drafting, proofreading, evaluating, and finalizing training outlines and learning materials
Ensuring training environment (classroom, conference rooms, and virtual settings) is set for effective learning
Developing and delivering engaging training programs in a variety of formats – including instructor-led training, webinars, one-on-one coaching, and self-paced learning resources – to support diverse learning styles and schedules
Collaborate with various stakeholders to customize training and content to meet the needs of various practice groups, administrative departments and user roles across the firm
Contributing to and maintaining a robust knowledge base, including instructional videos, guides, and other documentation to support continuous learning and just-in-time assistance
Supporting the implementation of new technologies or changing user experiences, ensuring training materials and support align with established workflows and user needs
Identifying gaps in technology proficiency that may impact client service or operational efficacy and collaborate with stakeholders on targeted remediations
Supporting technology projects by collaborating with Information Technology teams to develop and deliver curriculum and communications which prepares users and drives adoption
Tracking and analyzing training effectiveness through feedback, assessments, and usage data to continuously improve learning outcomes
Staying current with legal technology trends and best practices to ensure training content remains relevant
Traveling to other offices for new hire training, project rollout training, and support
Remaining flexible with duties and shift hours to help cover training needs from other regions
Maintaining records and documentation: keeping track of attendance, collecting feedback, and continuously refining training methods
Maintaining Firm-wide and regional office training schedules
Collaborating with IT teams on tech-driven projects and process improvements
Participating in technology projects to help test, evaluate, and troubleshoot new tools and services. Work with Tech Support teams to support onboarding activities, office upgrades, and tech events
Collaborating with leadership and teams to identify training priorities and strategies
Attending and contributing to trainers’ meetings and initiatives
Building and nurturing relationships across the firm to promote a culture of digital fluency and positive user experiences with technology
Working with IT and administrative leadership to identify training priorities and strategies
Qualification
Required
Bachelor's degree or equivalent positional experience
Minimum of 3-5 years delivering technology training in a law firm
Proficiency with core legal technologies (iManage, Compare, Elite, PowerPDF/Acrobat, e-signature, dictation/transcription, Word styling programs, docketing systems, etc.) with the ability to apply them effectively in legal workflows
Advanced skills in Microsoft Windows, Microsoft Office 365, and programs of the Office Suite including Word, Excel, PowerPoint, Outlook, and Teams, with the ability to train others in their use
Proficiency with learning management platforms and instructional/training material creation tools (Litmos, Scribe, Canva)
Exceptional communication and presentation skills, with the ability to explain complex tools and concepts clearly to users at all levels
Strong writing skills, with a demonstrated ability to create engaging, user-friendly materials tailored to specific audiences
Proven problem-solving skills, with a proactive, service-oriented approach to addressing user challenges
Highly organized, with the ability to manage multiple projects, deadlines, and priorities in a fast-paced environment
Collaborative team player with the ability to work independently, take initiative, and follow through on commitments
Flexibility to work occasional overtime and weekends, including occasional travel, as needed
Company
Complete Staffing Solutions
Complete Staffing Solutions is a staffing and recruiting company that offers finance, accounting, and administrative staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Martin
Managing Partner
Daniel Pelham
Executive Recruitment Partner
Company data provided by crunchbase