AxisCare Home Care Software · 2 days ago
RCM Client Experience Specialist
United States
Full-time
Remote
Mid LevelAxisCare is a fast-growing company that provides a web-based management platform for home care agencies. The RCM Client Experience Specialist is responsible for enhancing customer satisfaction for RCM billing services, managing customer feedback programs, and coordinating escalations to improve the overall customer experience.
HealthcareSoftwareInformation TechnologyHealth Care
Responsibilities
Own customer satisfaction for RCM customers and drive measurable improvement over time
Build and run an RCM customer feedback program (CSAT collection, reporting, and action plans)
Execute a consistent customer engagement cadence
30/60/90-day check-ins starting after onboarding and first claim/bill
Ongoing baseline support and proactive touchpoints
Quarterly CSAT trend reviews and improvement planning
Manage customer escalations related to satisfaction drivers
Triage and coordinate work across Billing, Onboarding/Implementation, and Product/Support, ensuring clear ownership, deadlines, and customer updates
Track and improve operational performance metrics (i.e. ticket volume, time to resolution, and customer health score)
Use tools and data to identify trends, root causes, and repeat issues and partner internally to prevent them
Maintain strong documentation in internal systems so work is visible, repeatable, and measurable
Qualification
Required
Experience in home care or home health
Background in customer success, account management, or customer service
Proven ability to manage escalations and coordinate cross-functional teams
Strong communication, documentation, and follow-through
Comfortable working with data
Preferred
Familiarity with RCM workflows and payer-related operations (VA/Medicaid a plus)
Experience running CSAT/NPS programs or customer health scoring
Experience working with support/product workflows (e.g., Jira ticketing)
Benefits
Competitive salary and comprehensive benefits package.
Opportunities for professional growth and career development.
Flexible work arrangements, including remote work options.
Health, dental, and vision insurance.
401(k) plan with company matching.
Company will provide laptop and other needed computer equipment.
Company
AxisCare Home Care Software
The #1-Rated Home Care Software With Unmatched Flexibility
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Frontier Growth
2024-03-01Private Equity
Leadership Team
Todd Allen
CEO
John Atkinson
CTO & COO
Recent News
PR Newswire
2026-02-04
2026-01-22
2026-01-07
Company data provided by crunchbase