Peak Support · 23 hours ago
Remote Tax Customer Support Representative - Seasonal | US
United States
Full-time
Remote
Mid Level
3+ years expPeak Support is an outsourcing firm serving innovative companies, and they are seeking a Remote Tax Customer Support Representative - Seasonal to join their team. This role involves providing product support to US taxpayers during tax season, assisting them via email and live chat without giving tax advice.
Customer ServiceProfessional ServicesBusiness DevelopmentOperating Systems
Responsibilities
Answer customers' concerns in a quick and accurate manner via email and live chat, providing product support without tax advice
Participate in meetings and provide feedback
Expectation to cover evenings and weekends on a schedule within the tax season (December to April)
Qualification
Required
3 years of experience in a customer-facing role, including proficiency with live chat and ticketing platforms
A strong ability to work within customer service metrics, such as CSAT (Customer Satisfaction) and First-Time Response SLAs (Service Level Agreements)
Exceptional written communication skills, with the ability to guide customers through complex issues clearly and effectively—without providing tax advice
A proactive approach to sharing insights and suggestions on improving processes and enhancing customer experience
Prior tax experience—ideally having worked at a tax firm or possessing a strong understanding of federal and state tax regulations
Comfortable working with Personally Identifiable Information (PII) and Tax Return Information (TRI), maintaining the highest standards of confidentiality
Strong emotional intelligence, including the ability to self-regulate, demonstrate empathy, and be self-aware in customer interactions
Strategic judgment when making decisions, balancing immediate customer needs with long-term goals and organizational priorities
Outstanding verbal communication skills, including active listening and the ability to communicate information clearly and effectively
An authentic curiosity for who we are as a company and the future we are creating for the U.S. taxpayer
Benefits
Work from Home PLUS
Tremendous opportunities for growth
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder & Head of Growth
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase